Operations Manager

Montefiore Orthopedics; New York (NY); On-site; USD 62,417 - 78,022; Full time

Benefits offered by this job

Insurance products

Discount programs

Job summary

A healthcare institution in Bronx, New York, is seeking an Operations Manager to oversee and manage clinical administrative services within the Substance Abuse Division. This role involves ensuring compliance with regulatory standards and maintaining quality patient care. The ideal candidate will have at least an Associate's Degree, three years of relevant experience, and knowledge of SMART Software and EPIC. This position is grant funded and requires strong communication and customer service skills.

Qualifications

• Minimum of 3 years’ experience required.
• Knowledge of labor relations policies and procedures.
• Expertise in recruitment management and accreditation requirements.

Responsibilities

• Manage clinical administrative services of three units in Substance Abuse.
• Coordinate daily delivery of clinical services to patients.
• Ensure compliance with all policies, procedures, and regulations.

Skills

Customer service skills

Communication skills

Knowledge of SMART Software

Expertise in Front Desk Registration

Knowledge of Word, Excel, Outlook

Education

Associate’s Degree

Tools

EPIC

CLIA equipment

Job description

Operations Manager page is loaded## Operations Managerlocations: 1510 Waters Placetime type: Full timeposted on: Posted Todayjob requisition id: JR228900**City/State:**Bronx, New York**Grant Funded:**Yes**Department:**DOSA - Wellness Center EXEC Offices**Work Shift:**Day**Work Days:**MON-FRI**Scheduled Hours:**7:30 AM-3:30 PM**Scheduled Daily Hours:**7.5 HOURS**Pay Range:**$62,417.94-$78,022.43Over the past fifty years, Montefiore's Division of Services for Addiction has helped thousands of people enter recovery and re-join their families and communities. Through recovery, individuals are empowered to help find meaning in their lives and integrate back into their communities.This position is accountable for managing clinical administrative services of three (3) units within the Division of Substance Abuse. The Manager's actualization of the organization's mission, values and vision establishes a strong commitment for excellence by maintaining quality patient care standards and ensuring compliance with all policies, procedures, and regulatory requirements. The position is responsible for the overall coordination of patient care activities, interdisciplinary collaboration, and liaisons with the medical and nursing staff at other institutions for exchange of services and information. The Manager participates in improvement activities, performance evaluation, quality assurance, research activities, establishes practice standards, supports an autonomous environment for delivery of efficient quality patient care and demonstrates leadership skills and core competencies. This position also assumes some fiscal and human resources responsibilities.**Essential Functions:** • Define, organize and coordinate daily delivery of clinical services to patients throughout the Division of Substance Abuse. Demonstrates responsibility for administrative issues. Assures that effective controls are developed and maintained to ensure the integrity of the organization and to provide effective quality patient care to our clientele. Promote excellent customer service • Integrates management skills into clinical and administrative practice. Manages human resources, monitor lateness, attendance, sick time, leaves of absence (FMLA, maternity, educational etc.), and staff time off inclusive of vacation and personal time requests • Demonstrate professional growth and personal practice accountability. Facilitates professional growth of PCT, PSR and Medical Clerk staff to ensure current knowledge and competency • Fiscal and resource management**Qualifications:** • A minimum of Associate’s Degree and a minimum of 3 years’ experience required • Knowledge of the use of SMART Software and EPIC • Expertise in Front Desk Registration and Insurance Processes • Knowledge of Word, Excel, Outlook, Internet browser required • Knowledge of CLIA equipment and standardized testing of equipment as required: glucometers, multistix testing and analysis, HCG control testing, hemocult testing, Breathalyzers, and oral swab procedures • Human Resources and Labor Relations policies and procedures, recruitment management, accreditation requirements • Knowledge of OASAS, DEA, TJC and DOH regulations and standards for Opioid Treatment Programs (OTP) • Communication skills, customer service skills, competency evaluation and coaching skillsThe standard hours are 7:30am – 3:30pm and must be able to work various shifts and locations depending on operational needs.This is a 100% Grant Funded position.Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.### EMPLOYEE BENEFITSAn assortment of insurance products and discount programs through Voluntary Benefits.Check out our comprehensive available to you when you join our outstanding team!