Operations Manager

SBH Community Service Network Inc.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Benefits, PTO, and professional dev

Job summary

SBH Community Service Network Inc. is expanding its AI practice and seeking an experienced trainer/consultant to lead Claude-based training and AI auditing for creative teams in fashion and consumer products. You will build curricula, deliver hands-on sessions, and support sales with expert insights.

You will design modules for design, product development, merchandising, operations, and sales, ensuring repeatable delivery and measurable client outcomes.

Qualifications

• 3+ years in corporate training, technical consulting, or customer enablement with live instruction to adults.
• Strong hands-on skill with Claude or another leading AI assistant: writing prompts, projects, file analysis, and building repeatable workflows.
• A record of building training content from scratch: lesson plans, exercises, and quick-reference guides.
• The ability to explain technical ideas to non-technical audiences, from designers to executives.
• Clear writing for reports, proposals, and client documentation.
• Comfort leading a client meeting and presenting findings to leadership.

Responsibilities

• Deliver training sessions for client groups, on-site and remote.
• Build and maintain the curriculum, and create client-specific modules.
• Run AI audits and Console reporting, deliver assessment reports to client leadership.
• Support sales through discovery calls and proposals; identify follow-on work.
• Document curriculum to enable future trainers and scale delivery.

Skills

Training delivery

Claude AI

Curriculum development

Technical writing

Stakeholder communication

Tools

Anthropic Console

Adobe Creative Cloud

Firefly

Job description

A New York managed services firm. For more than 25 years we have supported creative teams in fashion, apparel, accessories, and consumer products, working across Apple, Adobe Creative Cloud, and now AI.
Clients are now asking us to help them adopt AI, both in design work and in other functions like operations, merchandising, and sales. Our AI practice covers three services: AI audits, Claude usage and cost monitoring in the Anthropic Console, and hands-on Claude training. Demand now exceeds what one person can sell, build, and teach. This hire is the first step in building a team that can scale the practice.The RoleYou will own delivery for our AI engagements. That means leading the training, building and maintaining the curriculum, and running the audits and Console reporting we sell. We can then focus on winning new work.What You Will DoDeliver training (about 50% of your time)

• Lead live Claude training for client groups of up to 25: Claude 101 Parts 1 and 2, Advanced: Business & Operations, and Advanced: Creative & Design Teams
• Run sessions using each client's own files and tasks, both on-site and remote
• Answer follow-up questions and hold office hours for client teams after training

Build and own the curriculum (about 25%)

• Maintain our training materials, quick-reference guides, and exercises, and keep them current as Claude and Anthropic's tools change
• Build a prompt and workflow library for each client
• Create new modules by industry and function, such as design and product development, merchandising, operations, and sales
• Document the curriculum so future trainers can deliver it consistently

Run audits and Console reporting (about 15%)

• Carry out AI audits: tool inventories, staff surveys, department-lead interviews, and data-risk reviews
• Write assessment reports and present findings to client leadership
• Configure the Anthropic Console and Claude admin settings, and produce reports at 30, 60, and 90 days

Support sales (about 10%)

• Join discovery calls and demos as the subject-matter expert
• Help scope engagements and draft proposals
• Spot follow-on work during delivery, such as more teams, advanced tracks, or implementation projects

What Success Looks LikeByYou will have90 daysDelivered Claude 101 and Advanced sessions on your own. Co-led at least one AI audit with Director6 monthsOwned delivery end to end on several client engagements. Shipped at least one new curriculum module. Kept client feedback scores high.12 monthsMade the curriculum documented and repeatable, so a second trainer can deliver it. Helped turn delivery work into follow-on business. Freed Director to spend most of his time on sales.What You BringRequired

• 3+ years in corporate training, technical consulting, or customer enablement, with live instruction to groups of adults
• Strong hands-on skill with Claude or another leading AI assistant: writing prompts, Projects, file analysis, and building repeatable workflows
• A record of building training content from scratch: lesson plans, exercises, and quick-reference guides
• The ability to explain technical ideas to non-technical audiences, from designers to executives
• Clear writing for reports, proposals, and client documentation
• Comfort leading a client meeting and presenting findings to leadership

Nice to have

• Experience in fashion, apparel, accessories, or consumer products, or supporting creative teams
• Working knowledge of Adobe Creative Cloud and Firefly
• Experience with the Anthropic Console, Claude admin settings, or other SaaS admin and usage reporting
• Familiarity with AI data governance: what data is safe to use, access controls, and acceptable-use policies
• Experience in a consulting or managed services firm, including scoping and pre-sales

Why Join Us

• A founding role in a new, fast-growing AI practice, with a path to lead a training and delivery team as it grows
• Direct impact on how well-known fashion and consumer brands adopt AI
• A small, experienced team with 25+ years of client relationships in NYC's creative industries
• Time and budget to stay current on AI tools
• [Benefits, PTO, and professional development details]