Operations Manager

Schoolbehaviorconsultation; Muncie, Northern (IN, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

School-Based Behavior Consultation (SBBC) seeks an Operations Manager to oversee day-to-day operations, drive administrative excellence, and lead the agency's team development in East Central Indiana. The role emphasizes policy implementation, staff coordination, and effective communication with families and clients.

The ideal candidate will coordinate scheduling, ensure compliance with standards, supervise daily operations, and partner with the Clinical Supervisor to maintain high-quality

Qualifications

• Experience coordinating administrative and clinical staff.
• Ability to develop operational policies and procedures.
• Strong communication with staff, clients, and families.

Responsibilities

• Develop and implement operational policies and procedures to streamline workflows.
• Manage day-to-day center operations, ensuring efficiency and standards.
• Coordinate staff scheduling and optimal utilization of personnel.
• Communicate SBBC policies and mission to staff and clients.
• Foster staff engagement and a positive organizational culture.
• Oversee administrative daily operations and staff timesheets.
• Attend staff interviews in the service area.
• Collaborate with SBBC Clinical Supervisor to maintain high scores in patient and family satisfaction.

Job description

Description

ORGANIZATION

School-Based Behavior Consultation focuses on skill development & challenging behavior reduction for student success! SBBC provides ABA therapy & behavior support interventions in-school & in-home to improve social skills, academics, vocational skills, functional skills, & communication. This is accomplished through the use of Applied Behavior Analysis (ABA) & in collaboration with other specialists, school staff, the students we serve, & caregivers.

SBBC is student-oriented. Through the use of behavior-analytic methods, we place highest priority on equipping & empowering students to reach new heights in every setting they encounter!

Mission: We are a dedicated team of professionals specializing in Applied Behavior Analysis (ABA) and other multidisciplinary fields.

Vision: We envision a future where individuals with autism spectrum disorder across East Central Indiana thrive in inclusive environments and lead lives of greater independence and purpose—empowered by the meaningful, individualized support provided by SBBC.

POSITION OVERVIEW

The Operations Manager oversees the day-to-day operations of School-Based Behavior Consultation (SBBC). Responsibilities range from administrative duties to the development of the agency’s team, including but not limited to:

• Assist with new administrative and clinical staff orientation training.
• Manages employee and client relations.
• Ensures financial health of the center based on prescriptive key performance indicators.
• Communicates with staff, clients, and families.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and implement operational policies and procedures to streamline workflows.
• Manage the day-to-day operations of the center, ensuring efficiency and compliance with standards.
• Coordinate staff scheduling, ensuring optimal utilization of clinical and support staff.
• Communicate, implement, and represent SBBC's policies and mission at the agency
• Create and maintain strong staff engagement and culture.
• Supervise administrative daily operations to ensure employee and patient satisfaction.
• Manage employee timesheets, making edits as needed.
• Attend interviews for staff in the service area
• Partner with SBBC Clinical Supervisor to obtain / maintain high scores in patient and