Operations Manager

Healthcare Living for Families; Milford Mill (MD); On-site; USD 50,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vacation accrual

Sick leave accrual

Job summary

Healthcare Living for Families seeks an Operations Manager/Accreditation Compliance Officer to supervise office staff, perform HR duties, and manage discharge procedures for medication management clients, ensuring ACHC accreditation standards across all departments.

The role provides support to the Executive Director, Clinical Supervisor, and Directors, maintains ACHC documentation, conducts quarterly data collection, and coordinates audits, trainings, and improvement plans with a focus on

Qualifications

• Two years of office/program management experience.
• At least one year in accreditation compliance management.
• At least one year of patient coordination.
• Behavioral health experience preferred.
• EHR experience preferred.

Responsibilities

• Supervise office staff and manage performance.
• HR duties: postings, screening resumes, interviews.
• Oversee discharge procedures for medication management clients.
• Provide PIMSY EMR support and updates.
• Address client complaints to resolve issues.
• Support directors and staff as needed.
• Attend ACHC audits and trainings.
• Maintain ACHC documentation and quarterly data collection.
• Schedule meetings with leadership and ACHC progress reviews.

Skills

Office management

Accreditation compliance

HR duties

Patient coordination

EHR (PIMSY)

Policy and procedures

Education

Bachelor's degree (psychology, social work, HR, business)

LMSW licensure Maryland preferred

Tools

PIMSY EMR

Job description

The vision of Healthcare Living for Families is to foster a community where clients are able to achieve the best versions of themselves in the areas of health and wellbeing across their daily living. We aim to be an innovative leader in the areas of mental health and outpatient treatment through our consistent compassion for individuals and families, clinical care, high quality of treatment and ability to serve as a model community resource. We seek to be a valued outpatient mental health treatment center in the community that is trusted with the care and uplifting of our clients throughout their journey of positive change.

The Operations Manager/ Accreditation Compliance Officer will be responsible for providing supervision to all Office Assistants, performing HR duties, completing discharge procedures for medication management clients, and assisting other positions on an as needed basis. Additionally, they will ensure the policies, procedures and operations of Healthcare Living for Families meet and adhere to ACHC accreditation standards and are implemented on an-ongoing basis in all departments.

• Supervising office staff members by assigning tasks, managing performance, and assisting in and performing their roles as needed
• Performing HR duties by posting ads for open positions, screening resumes, scheduling interviews, collecting documentation necessary for the hiring process, and continuing to monitor documentation is up to date.
• Completing discharge procedures for medication management clients by pulling monthly reports of clients to be discharged, completing and mailing intent to discharge and final discharge letters for those clients, and tracking discharged clients.
• Provide PIMSY EMR support through creating and editing forms and assessments, adjusting billing codes, making changes and updates to support new programs, and assisting others with installing the program on their computers.
• Managing complaints from clients directed toward administrative staff members in an appropriate, timely and satisfactory manner.
• Providing support to the various directors and other staff members on an as needed basis.
• Meet with the Executive Director once a week to review management and ACHC pending tasks.
• Meet with the Clinical Supervisor once a week to review ACHC pending tasks.
• Meet with the Directors and Supervisors on the management team once a month to review management and ACHC progress, goals and resolutions.
• Schedule and oversee ACHC Improvement Plan All Office Staff Meetings once a month.
• Oversee compliance to ACHC from all Departments OMHC, SUD, PRP and MTS.
• Maintain up to date documentation in the ACHC Folder (for each folder within the ACHC folder).
• Complete Data Collection and Analysis on a Quarterly Basis.
• Maintain scanning in documentation from Clinicians that focus on Progress Monitoring and other tools that adhere to ACHC standards on a monthly basis.
• Ensure Emergency Power Systems are conducted on an annual basis.
• Schedule Fire Drills, Safety Drills and or Emergency Drills at least every three months.
• Collaborate with PIMSY as needed to implement forms, tools etc. in PIMSY that meet ACHC standards.
• Oversee creating or updating Policies and Procedures for all Departments as needed to meet ACHC requirements.
• Conduct Quality Management Surveys (telehealth survey as well if applicable) for all Departments OMHC, SUD, PRP and MTS at least every 3 months.
• Be in attendance at all ACHC audits, follow-up surveys etc. (please know this may require you to arrive to work early or stay later than usual during ACHC audit/survey.
• Complete additional tasks related to the Operations Manager and Accreditation Compliance Officer as assigned.
• Attend various/numerous ACHC webinar trainings/meetings as offered annually.

Qualifications

• At least two years of office/ program management experience (Required)
• At least one year of accreditation compliance management experience (Required)
• At least one year of patient coordination experience (Required)
• Behavioral Health experience (Preferred)
• Previous experience with Electronic Health Record (EHR) (Preferred)

Education

• Bachelor's degree in psychology, social work , human resources, business administration, or a related field (Required)
• Current LMSW licensure in the state of Maryland (Preferred)

Job Type

• Full Time (40 hours a week)
• Hourly Rate Position
• Independent Contractor 1099 Classification (HCLFF does not deduct taxes from pay)

Rate

• $24 to $35 per hour

Full Time (40 hours a week)

applies after 90-day probationary period

• Up to 40 hours yearly accrual of paid vacation hours
• Up to 30 hours yearly accrual of paid sick hours
• Health insurance plan that covers vision and dental (60% covered by staff member, 40% covered by company)

Work Location

• On site at office location

Job Type: Full-time

• Health insurance
• Paid time off

Schedule

• 8 hour shift
• Monday to Friday

Education

• Bachelor's (Required)

License/Certification:

• LMSW licensure in the state of Maryland (Preferred)

Experience

• administrative office/ program management: 2 years (Required)
• accreditation compliance management: 1 year (Required)