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Operations Manager

Athena Bitcoin

Miami (FL)

On-site

USD 75,000 - 120,000

Full time

18 days ago

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Job summary

A leading company in the cryptocurrency space seeks an Operations Manager to oversee its Bitcoin ATM network operations. This hands-on role involves cash management, vendor performance, and compliance, requiring strong leadership and technical skills. Ideal candidates will have extensive experience in ATM operations and a commitment to operational excellence.

Benefits

Medical insurance
Vision insurance
401(k)
Disability insurance

Qualifications

  • 5+ years of experience in ATM operations, fintech, banking, or cash logistics.
  • Strong knowledge of armored carrier logistics and reconciliation workflows.
  • Experience with technical issue resolution and ATM hardware/software.

Responsibilities

  • Oversee ATM cash forecasting and replenishment processes.
  • Supervise the Operations Support Specialist team.
  • Ensure compliance with AML, KYC, and security protocols.

Skills

Cash Management
Vendor Performance
Technical Troubleshooting
Regulatory Compliance
Stakeholder Management
Analytical Mindset

Tools

Morphis
Exodus

Job description

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Human Resources -Executive | People & Culture | Agile Thought Leader | Mergers and Acquisitions |

Position Summary

The Operations Manager – Is responsible for the daily execution, oversight, and continuous improvement of Athena’s Bitcoin ATM network operation. This role manages the operational relationship with a strategic outsourced partner while directly leading Athena’s in-house Operations Support Specialist team. The role ensures operational excellence across cash logistics, performance monitoring, compliance, and system integrity using platforms such as Morphis and Exodus.

This is a hands-on management role requiring expertise in cash management, vendor performance, regulatory adherence, and technical troubleshooting, all while maintaining a strong service culture and internal collaboration.

Key Responsibilities

Cash & Transaction Management

  • Oversee ATM cash forecasting, armored carrier coordination, and replenishment processes
  • Prevent service outages and optimize liquidity through proactive transaction monitoring
  • Act as the primary liaison with Athena’s outsourced ATM operations partner, ensuring SLAs are met and escalations are resolved
  • Manage vendor performance reporting, onboarding, and contract adherence

Internal Team Leadership

  • Supervise and support the Operations Support Specialist team responsible for system alerts, issue resolution, and daily ops tasks
  • Provide training, task prioritization, and continuous feedback for performance

Technical Monitoring & Issue Resolution

  • Transactional monitoring, ATM alerts, and security flags
  • Respond to and coordinate resolution of technical issues with vendors and internal teams

Compliance & Security

  • Ensure all ATM operations adhere to AML, KYC, and security protocols in coordination with Compliance
  • Maintain operational controls to avoid cash discrepancies, fraud, or unauthorized access

Budgeting & Cost Control

  • Manage operational expenses and assist in forecasting and cost-optimization efforts

Cross-functional Collaboration

  • Partner with IT, Compliance, Finance, and Product teams to ensure aligned operations and readiness for expansion

Skills & Experience Required

  • 5+ years of experience in ATM operations, fintech, banking, or cash logistics
  • Familiarity with Morphis and Exodus platforms is a nice to have
  • Experience managing outsourced vendors and in-house support staff
  • Strong knowledge of armored carrier logistics, route planning, and reconciliation workflows
  • Experience with technical issue resolution and ATM hardware/software (GenMega, Hyosung)
  • Analytical and data-driven mindset with attention to detail
  • Strong communication and stakeholder management skills
  • Demonstrated ability to ensure regulatory compliance in operational environments
  • Willingness to travel as needed

Preferred Qualifications

  • Project management experience related to ATM operations or financial infrastructure
  • Background in cryptocurrency or blockchain technology
  • Experience operating across Latin American and/or Caribbean & US markets
Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Information Technology

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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