Operations Manager

Athena Bitcoin; Miami (FL); On-site; USD 75,000 - 120,000; Full time

Job summary

A leading company in the cryptocurrency space seeks an Operations Manager to oversee its Bitcoin ATM network operations. This hands-on role involves cash management, vendor performance, and compliance, requiring strong leadership and technical skills. Ideal candidates will have extensive experience in ATM operations and a commitment to operational excellence.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• 5+ years of experience in ATM operations, fintech, banking, or cash logistics.
• Strong knowledge of armored carrier logistics and reconciliation workflows.
• Experience with technical issue resolution and ATM hardware/software.

Responsibilities

• Oversee ATM cash forecasting and replenishment processes.
• Supervise the Operations Support Specialist team.
• Ensure compliance with AML, KYC, and security protocols.

Skills

Cash Management

Vendor Performance

Technical Troubleshooting

Regulatory Compliance

Stakeholder Management

Analytical Mindset

Tools

Morphis

Exodus

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Athena Bitcoin

Human Resources -Executive | People & Culture | Agile Thought Leader | Mergers and Acquisitions |

Position Summary

The Operations Manager – Is responsible for the daily execution, oversight, and continuous improvement of Athena’s Bitcoin ATM network operation. This role manages the operational relationship with a strategic outsourced partner while directly leading Athena’s in-house Operations Support Specialist team. The role ensures operational excellence across cash logistics, performance monitoring, compliance, and system integrity using platforms such as Morphis and Exodus.

This is a hands-on management role requiring expertise in cash management, vendor performance, regulatory adherence, and technical troubleshooting, all while maintaining a strong service culture and internal collaboration.

Key Responsibilities

Cash & Transaction Management

• Oversee ATM cash forecasting, armored carrier coordination, and replenishment processes
• Prevent service outages and optimize liquidity through proactive transaction monitoring
• Act as the primary liaison with Athena’s outsourced ATM operations partner, ensuring SLAs are met and escalations are resolved
• Manage vendor performance reporting, onboarding, and contract adherence

Internal Team Leadership

• Supervise and support the Operations Support Specialist team responsible for system alerts, issue resolution, and daily ops tasks
• Provide training, task prioritization, and continuous feedback for performance

Technical Monitoring & Issue Resolution

• Transactional monitoring, ATM alerts, and security flags
• Respond to and coordinate resolution of technical issues with vendors and internal teams

Compliance & Security

• Ensure all ATM operations adhere to AML, KYC, and security protocols in coordination with Compliance
• Maintain operational controls to avoid cash discrepancies, fraud, or unauthorized access

Budgeting & Cost Control

• Manage operational expenses and assist in forecasting and cost-optimization efforts

Cross-functional Collaboration

• Partner with IT, Compliance, Finance, and Product teams to ensure aligned operations and readiness for expansion

Skills & Experience Required

• 5+ years of experience in ATM operations, fintech, banking, or cash logistics
• Familiarity with Morphis and Exodus platforms is a nice to have
• Experience managing outsourced vendors and in-house support staff
• Strong knowledge of armored carrier logistics, route planning, and reconciliation workflows
• Experience with technical issue resolution and ATM hardware/software (GenMega, Hyosung)
• Analytical and data-driven mindset with attention to detail
• Strong communication and stakeholder management skills
• Demonstrated ability to ensure regulatory compliance in operational environments
• Willingness to travel as needed

Preferred Qualifications

• Project management experience related to ATM operations or financial infrastructure
• Background in cryptocurrency or blockchain technology
• Experience operating across Latin American and/or Caribbean & US markets

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at Athena Bitcoin by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Get notified about new Operations Manager jobs in Miami, FL.

Business Strategy & Operations Manager - LatAm

Miami-Fort Lauderdale Area $75,000.00-$85,000.00 2 weeks ago

Miami, FL $105,000.00-$120,000.00 2 weeks ago

Manager, West Regional Distribution, FIFA World Cup 2026

Senior Manager, Warehouse, FIFA World Cup 2026

Miami, FL $150,000.00-$150,000.00 3 weeks ago

Operations Center Manager - Miami - Full-Time

Miami Gardens, FL $75,000.00-$85,000.00 4 weeks ago

Manager, Regional Hospitality Operations & Infrastructure, FIFA World Cup 2026 West

Manager, Food & Beverage Concessions Operations, FIFA World Cup 2026

Miami, FL $85,000.00-$140,000.00 2 days ago

Senior Strategic Operations Manager, Grocery and Retail

Operations Manager - Miami Design District

Deputy Manager, Guest Operations Stadium, Event Time Job Opening for CWC25

Manager, Guest Operations Stadium, Event Time Job Opening for CWC25

Operations & Customer Service Manager (Process Improvement)

Fort Lauderdale, FL $63,000.00-$80,000.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.