Operations Manager

On the go HR, Inc; Miami (FL); Remote; USD 103,000; Full time

Job summary

A dynamic opportunity as an Operations Manager with a virtual healthcare practice. You will lead operations, oversee customer retention initiatives, and implement strategies for growth. Candidates should have robust experience in operations and leadership, as well as a Bachelor’s in Business Administration.

Benefits

Fully Remote

Flexible work environment

Qualifications

• 5 to 7 years of direct operations and strategies experience.
• SaaS/software and/or medical/healthcare background is a HUGE plus!
• 3 to 5 years of experience managing a small team.

Responsibilities

• Manage the organization’s operations and customer retention initiatives.
• Create and implement strategies to optimize company and asset growth.
• Analyze data and metrics to evaluate staff performance.

Skills

Leadership

Communication

Organizational Skills

Analytical Skills

Decision Making

Problem Solving

Education

Bachelor’s degree in business administration

Job description

Client Summarization: Our client is a virtual practice/business in a box for doctors it delivers patients, medical coverage, Virtual workspace, EHR, E-prescribing, and Virtual telehealth visit tools and functions that enable flexibility for the patient and the providers allowing remote visits, replacing the current brick and mortar practices and throwing away the "ball and chain" that come with it. They are seeking a Operations Manager who will manage the organization’s operations. You will play a leading role in creating and overseeing organizations’ customer retention initiatives. As the Operations Manager, you will be a spirited leader and take operations to the next level. You will encourage an engaged senior management team and guard values. You will analyze data and metrics to evaluate staff performance, lead and encourage employees to maximize performance, and ensure a strong talent pipeline. You will collaborate with human resources to create and implement succession plans for key management and supervisors between various internal departments. As our Manager of Operations, you will be a successful piece of our business to ensure the quality of operations and customer service, inspire staff to give their all, expand the company’s footprint and strengthen its reputation.

Background Qualifications- Education and/or Experience:

• 5 to 7 years of direct operations and strategies experience or
• Bachelor’s degree in business administration
• SaaS/software and/or medical/healthcare background is a HUGE plus!
• 3 to 5 years of experience managing a small team
• Proven ability to manage budgets
• Proficient operational and financial acumen
• Ability to make projections three years into the future

Skills Needed:

• Strong ethical leadership abilities
• Excellent verbal and written communication skills
• Strong people skills working with a variety of clients
• Outstanding organizational skills
• Excellent analytical, decision-making, and problem-solving skills
• Thorough understanding of practices, theories, and policies involved in business and finance
• Excellent managerial and diplomacy skills
• Superior verbal and written communication and interpersonal skills
• Superior managerial and diplomacy skills

Essential Responsibilities:

• Playing a leading role in compiling company budget and growth strategy
• Executing strategies to optimize company and asset growth
• Ensuring expertise and effectiveness across operating platform
• Creating strategies to challenge theft and stock losses, and implementing initiatives to reduce company costs
• Creating financial reports
• Initiating better business practices
• Ensuring adherence to key performance objectives to meet business and customer expectations
• Establishes quantitative and metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement
• Review, analyzes, and evaluates business procedures
• Implements policies and procedures that will improve day-to-day operations
• Ensures work environments are adequate and safe
• Working with the Sales department, ensuring each is reaching goals set by departmental and company leadership
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost sales in each division to achieve financial objectives
• Communicates and explains new directives, policies, or procedures to managers; for changes, meets with entire operations staff to explain changes, answer questions, and maintain morale
• Improve customer service and satisfaction through policy and procedural changes
• Lead coordination and integration of efforts among operations, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes
• Projects a positive image of the organization to employees, customers, industry, and community

Additional day-to-day tasks will be discussed during the interview process. Which will be updated on the job description once discussed.

Salary, Benefits, and Perks:

• $102,112 base annual salary; 80/20 OTE + BONUS + $81,689.60 @80 (OTE pays according to meeting KPIs first payday of month 3 and all paydays that follow. BONUSES are paid quarterly/annually)
• 1099 Contract with the possibility of W2 employment after 90-day review
• Fully Remote, must be US Citizen; No relocation necessary
• This opportunity is for someone looking to work for a small business that offers flexibility. But gives you the opportunity to maintain growth and empathy in the workplace