Operations Manager

Raising Cane's; Marlborough (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Life and Disability insurance

Hospital Indemnity

401(k) with employer match

Tuition Reimbursement

Crewmember Assistance Program

Pet Insurance

Weekly Pay

Paid Time Off & Sick time

8 paid Holidays

Casual Work Attire

Job summary

Raising Cane’s Chicken Fingers® in Marlborough, MA is seeking an Operations Manager to support the Restaurant Leader in delivering operational excellence and upholding the brand’s standards and culture. The role involves managing cash, opening and closing, and deploying crewmembers to deliver exceptional service.

The position requires 3+ years of restaurant/retail management, a valid driver’s license, and strong communication and analytical skills.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• 3+ years of restaurant or retail management experience.
• Valid state-issued driver's license.
• Able to work a variety of shifts including weekends and travel as needed.
• Detail-oriented, organized and able to manage multiple priorities.
• Self-driven, flexible and energetic with strong communication and analytical skills.

Responsibilities

• Support the Restaurant Leader in operating excellence and uphold Cane’s standards and culture.
• Act as manager on duty and handle opening and closing of the restaurant.
• Manage cash handling and ensure accountability.
• Enforce company policies and standards; lead shift meetings.
• Deploy crewmembers and provide exemplary customer service.
• Utilize tools and logs to document results and take corrective action.
• Ensure cleanliness and good working order of the facility.
• Complete other duties as assigned.

Skills

18+ years

High school diploma

Restaurant management

Driver's license

Training completion

Shift flexibility

Communication skills

Analytical skills

MS Office

Multi-priority management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Initial hiring pay range (based on location, experience, etc.): $25-$27/hour

At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!

Benefits offered for all Full-time Restaurant Managers:

• Company-provided Life and Disability insurance
• Hospital Indemnity, Accident and Critical Illness
• 401(k) With Employer Match (age 21 & older)
• Access to financial advisors for budget and retirement planning
• Tuition Reimbursement
• Crewmember Assistance Program
• Pet Insurance

Perks & Rewards for Restaurant Managers:

• Weekly Pay!*
• Competitive pay + monthly bonus
• Paid Time Off & Sick time
• 8 paid Holidays a year**
• Early closure for company events
• Casual Work Attire
• *Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
• **Some locations may vary

Job Description

Your Role at Raising Cane’s:

Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading operational excellence of the Restaurant and upholding Raising Cane’s standards and culture in all areas of Restaurant operations.

Your Impact and Responsibilities:

• Purpose of the position:
  • Executes Restaurant operations functions
  • Acts as manager on duty and opens and closes the Restaurant
  • Manages cash handling and ensures accountability
• General to the role:
  • Enforces Raising Cane’s policies and standards
  • Executes shift management meeting Raising Cane’s operations and safety standards
  • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
  • Deploys Crewmembers during a shift
  • Provides exemplary customer service
  • Utilizes reward and recognition program for the Crewmembers in the Restaurant
  • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
  • Ensures cleanliness of the Restaurant and ensures the facility is in good working order
  • Completes other duties as assigned

Essential Functions:

The following requirements describe what is needed to successfully perform the role. Reasonable accommodation may be provided to support individuals with disabilities:

• Lift and carry up to 50 lbs., bend, kneel, twist, and reach overhead or below the waist
• Navigate stairs, move quickly, and stay on your feed throughout the shift
• Take orders accurately, process payments efficiently, and communicate clearly
• Work safely around hot cooking equipment, cleaning supplies, and common ingredients like oil and flour
• Maintain a clean, safe Restaurant while following all food safety and company procedures
• Occasionally drive on behalf of the Company for work-related purposes (e.g., picking up product for the Restaurant) when required by business needs (e.g., when a salaried leader is on a leave of absence or there is a role vacancy)

Qualifications

Required Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent required
• 3+ years of Restaurant or retail management experience
• Possess a valid, state-issued driver's license
• Must complete all required Raising Cane’s company training programs
• Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
• Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
• Self-driven, flexible, and energetic with strong analytical, written and verbal communication skills
• Able to recognize and analyze problems, set goals, create and convert plans into action to solve problems
• Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly

Preferred Qualifications:

• New Restaurant opening experience

Additional Information

All your information will be kept confidential according to EEO guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Location