Operations Manager

Charlestown Landscaping; Malvern (Chester County); On-site; USD 65,000 - 90,000; Full time

Job summary

Charlestown Landscaping is seeking a Landscape Operations Manager to lead field operations for our southeastern Pennsylvania service area. You will manage client relationships with commercial accounts, coordinate routine maintenance and enhancements, and oversee snow operations with the Snow Operations Manager to ensure service levels meet quality standards.

In this role you’ll supervise maintenance teams, participate in bidding for new contracts, and mentor foremen to achieve actionable goals

Qualifications

• Experience in sales and customer service.
• Knowledge of horticulture, snow removal and best practices.
• Valid US driver's license.
• Proficiency in Microsoft Office.

Responsibilities

• Develop and maintain quality relationships with commercial maintenance clients including in-person meetings, quality inspection site audits, and exemplary customer service.
• Ensure that commercial maintenance and enhancements are completed within budgeted and contracted hours and to company and customer quality requirements.
• Coordinate scheduling of commercial operations to include routine maintenance operations and commercial enhancement projects.
• Manage snow operations with the help of the Snow Operations Manager.
• Order and coordinate material and equipment deliveries for enhancement projects.
• Maintain inventory of maintenance-related materials, tools and supplies.
• Institute routine maintenance inspections for trucks and equipment and schedule preventative maintenance.
• Learn company estimating programs and assist in bidding on new maintenance contracts and enhancement projects.
• Provide guidance, training, and support to maintenance production managers as well as foremen to include actionable goals and positive and negative feedback.
• Recruit, interview, hire, discipline, and terminate (when necessary) field staff.
• Perform informal and/or formal landscape quality audits to ensure client and company standards are met.
• Support and promote company standards including company culture, company goals and objectives, and state and federal laws or regulations.

Skills

Sales & customer service

Horticulture knowledge

Snow removal experience

MS Office

Job description

Landscape Operations Manager

Charlestown Landscaping is a growing landscape maintenance and snow removal group serving the southeastern Pennsylvania region. We are seeking immediate hire of a full-time Operations Manager to work with existing clients and new prospects to meet their needs.

Summary: Operations managers are responsible for providing assistance and solutions to property managers on existing commercial landscape accounts as well engaging with new prospective clients in the market.

Responsibilities

• Develop and maintain quality relationships with commercial maintenance clients including in-person meetings, quality inspection site audits, and exemplary customer service.
• Ensure that commercial maintenance and enhancements are completed within budgeted and contracted hours and to company and customer quality requirements.
• Coordinate scheduling of commercial operations to include routine maintenance operations and commercial enhancement projects.
• Manage snow operations with the help of the Snow Operations Manager.
• Order and coordinate material and equipment deliveries for enhancement projects.
• Maintain inventory of maintenance-related materials, tools and supplies.
• Institute routine maintenance inspections for trucks and equipment and schedule preventative maintenance.
• Learn company estimating programs and assist in bidding on new maintenance contracts and enhancement projects.
• Provide guidance, training, and support to maintenance production managers as well as foremen to include actionable goals and positive and negative feedback.
• Recruit, interview, hire, discipline, and terminate (when necessary) field staff.
• Perform informal and/or formal landscape quality audits to ensure client and company standards are met.
• Support and promote company standards including company culture, company goals and objectives, and state and federal laws or regulations.

Preferred Qualifications

• Experience in sales and customer service
• Knowledge of horticulture, snow removal and best practices
• Valid US drivers license
• Proficiency in Microsoft Office