Operations Manager

Metropolis Technologies; Los Angeles (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

SP+ in Los Angeles is hiring a general manager to lead a diverse team focused on delivering exceptional client experiences and efficient operations. You will manage staffing, budgets, and vendor relationships while ensuring safety, security, and compliant cash controls across a busy parking network.

The role emphasizes profitability, service excellence, and the ongoing development of team members in a dynamic environment with rigorous standards.

Qualifications

• Leads, manages and motivates a diverse team to deliver service excellence.
• Delivers exceptional customer experience and seeks innovative solutions to problems.
• Experience in budgeting and P&L review is a plus.
• Able to react quickly and solve problems.
• Proficiency with MS Office and willingness to learn internal systems.

Responsibilities

• Resolve client requests and proactively communicate improvements to operations.
• Hire, develop, train and supervise a diverse, Promise-driven team; manage staffing levels.
• Ensure proper parking, security and cash control procedures are followed.
• Maximize profitability through revenue growth, marketing, cash controls and budgets.
• Identify procurement and vendor service needs for the location.
• Perform accounts payable, payroll and petty cash duties.
• Monitor facility maintenance and cleanliness standards.
• Review damage claims and improve safety programs to prevent recurrence.
• Ensure compliance with OSHA through established policies and procedures.

Skills

Team leadership

Customer experience

Budget & P&L

Problem solving

MS Office

Tools

Microsoft Office

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

What you’ll do

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation’s budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Qualifications

What you need

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement

Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Salary Range

$80,000 - $90,000 annually per year

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail] . We are here to assist you.

Location

US-CA-LOS ANGELES