Operations Manager

BrightView; Kentucky; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan with employer contribution

Paid holidays

Job summary

BrightView Landscapes, LLC in Kentucky is seeking an experienced Operations Leader to drive process improvement, labor management, and service excellence at our branch. You will lead teams, manage procurement, and ensure safety and compliance while delivering quality projects.

The role requires 7+ years in construction/landscape, 2-3 years in management, and a proven ability to coordinate resources, budgets, and stakeholders.

Qualifications

• Associate’s or Bachelor’s degree in a landscape or business-related field or equivalent experience.
• Minimum 7 years of experience in the construction or landscaping industry.
• Minimum 2–3 years of management experience within the landscape or service industry.
• Qualified Applicator License (Pesticide or Fertilizer) preferred.
• Working knowledge of Microsoft Office Suite and company systems such as FSM, BrightPath, and MFP/WAR calls.
• Experience with mobile applications and field workflows.

Responsibilities

• Analyze operational processes and workflows to identify inefficiencies and implement improvements.
• Supervise, train, and develop staff; conduct performance evaluations.
• Execute weekly and monthly labor planning; monitor expenses and resource allocation.
• Source products from preferred vendors; manage inventory and procurement.
• Ensure safety compliance, audits, and risk management across operations.
• Track KPIs and report performance using BrightPath, Power BI, and other systems.
• Maintain high customer service standards and jobsite quality.
• Lead cross-functional projects and coordinate with internal and external stakeholders.
• Plan staffing, equipment, and technology needs to meet demand.
• Collaborate with Office Admin, Operations, Sales, and Account Management on excellence initiatives.

Skills

Leadership

Forecasting

Procurement

Safety

Reporting

Customer service

Project management

Resource planning

Collaboration

Bilingual

Education

Associate or Bachelor degree in landscape or business

Tools

FSM

BrightPath

MS Office

Mobile apps

Job description

The Best Teams are Created and Maintained Here.

Job Summary

• Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
• Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
• Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
• Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
• Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
• Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
• Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
• Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
• Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
• Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Education and Experience:

• Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry
• Minimum 7 years of experience in the construction or landscaping industry
• Minimum 2-3 years of management experience within the landscape or service industry
• Qualified Applicator License (Pesticide or Fertilizer) preferred
• Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.
• Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
• Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
• Bilingual in English and Spanish preferred
• Effective written and oral communication skills
• Ability to create and foster a team-oriented environment

Physical Demands/Requirements:

• Ability to walk, bend, twist, and carry up to 50lbs
• Ability to traverse uneven surfaces on job sites for quality checks and inspections
• Must be able to travel within the branch territory to visit designated client properties
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

• Field-based role; will have regular office work

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

Compensation Pay Range:

60,000-70,000

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process .

It’s Not Just a Team. It’s One BrightView.