Operations Manager

BrightView; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer contributions

6–9 company paid holidays per year

Paid time off for vacation/sick leave

Tuition reimbursement

Variable pay opportunities

Job summary

BrightView Landscapes, LLC is seeking an Operations Manager to oversee daily branch operations in a fast-paced environment. You will manage staff, resources, and workflows to achieve financial and operational targets while ensuring safety and compliance.

Responsibilities include process improvement, team development, labor forecasting, procurement, and KPI reporting using BrightPath and Power BI. A background in landscaping/construction and strong communication skills are required; bilingual

Qualifications

• Associate’s or Bachelor’s degree in landscape or business-related field; equivalent experience.
• Minimum 7 years of experience in the construction or landscaping industry.
• Minimum 2–3 years of management experience in landscape or service industry.
• Qualified Applicator License preferred.
• MS Office Suite proficiency and company systems (FSM, BrightPath, MFP/WAR).
• Experience with mobile apps and field communications.
• Bilingual in English and Spanish preferred; strong written and verbal skills.
• Ability to lead teams in a fast-paced, dynamic environment.

Responsibilities

• Oversee day-to-day branch operations to ensure efficiency and safety.
• Manage staff, resources, and workflows to hit financial and operational targets.
• Drive continuous improvement and foster cross-department collaboration.
• Forecast labor needs, monitor expenses, and allocate resources to meet targets
• Source products, manage inventory, and coordinate vendor deliveries.
• Ensure compliance with safety standards and regulatory requirements.
• Track KPIs and leverage BrightPath, Power BI, and other tools for decisions.
• Lead and coordinate operational projects to align with branch growth.

Skills

Team Leadership

Operations Management

Financial Planning

Communication

Bilingual English/Spanish

Project Management

Safety Compliance

Education

Associate's in Landscape or Business

Bachelor's in Landscape or Business

Qualified Applicator License

Tools

BrightPath

FSM

Power BI

MFP/WAR calls

Excel

Outlook

Word

PowerPoint

Job description

Description

The Best Teams are Created and Maintained Here.

Job Summary

• The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.

Duties and Responsibilities:

• Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness

• Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly

• Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets

• Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries

• Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation

• Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement

• Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience

• Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals

• Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand

• Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Education and Experience:

• Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry

• Minimum 7 years of experience in the construction or landscaping industry

• Minimum 2-3 years of management experience within the landscape or service industry

• Qualified Applicator License (Pesticide or Fertilizer) preferred

• Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.

• Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures

• Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.

• Bilingual in English and Spanish preferred

• Effective written and oral communication skills

• Ability to create and foster a team-oriented environment

Physical Demands/Requirements:

• Ability to walk, bend, twist, and carry up to 50lbs

• Ability to traverse uneven surfaces on job sites for quality checks and inspections

• Must be able to travel within the branch territory to visit designated client properties

• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

• Field-based role; will have regular office work

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.

Its Not Just a Team. Its One BrightView.