Operations Manager

BrightView Landscapes; Jacksonville (FL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer contributions

Paid holidays

Paid time off

Tuition reimbursement

Job summary

BrightView Landscapes, LLC is seeking an Operations Manager to oversee day-to-day branch operations, drive efficiency and safety, and align staff, resources, and workflows with financial and service targets. You will manage a diverse team, ensure compliance, and foster collaboration across departments to support excellent customer service.

This role emphasizes forecasting, labor planning, procurement, inventory control, and KPI reporting using BrightPath, Power BI, and FSM.

Qualifications

• Minimum 7 years in construction or landscaping industry.
• 2-3 years of management experience in landscape/service industry.
• Qualified Applicator License preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Oversee day-to-day branch operations to meet financial and safety targets.
• Lead staff, provide training, conduct performance evaluations, and address issues.
• Develop weekly and monthly labor plans and manage resources within forecasted hours/dollars.
• Procure supplies, manage inventory, and coordinate vendor deliveries.
• Ensure safety, compliance, and risk management with audits and documented processes.
• Track KPIs and report performance to drive continuous improvement.
• Coordinate cross-department collaboration to support operational excellence.
• Manage projects to ensure on-time delivery within scope and budget.
• Plan future staffing, equipment, and technology needs for growth.

Skills

Operations management

Staff supervision

Budgeting and forecasting

Process improvement

Bilingual English/Spanish

Education

Associate/Bachelor’s degree in landscape or business

Tools

BrightPath

Power BI

FSM

MFP/WAR

MS Office

Job description

Description

The Best Teams are Created and Maintained Here.

Job Summary

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring efficiency and safety. This role manages staff, resources, and workflows to achieve financial and operational targets while maintaining compliance with company policies. The Operations Manager drives continuous improvement, fosters collaboration between departments, and ensures that operations support excellent customer service.

Duties And Responsibilities

• Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
• Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
• Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
• Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
• Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
• Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
• Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
• Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
• Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
• Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies in partnership with the Director of Operations

Education And Experience

• Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry
• Minimum 7 years of experience in the construction or landscaping industry
• Minimum 2-3 years of management experience within the landscape or service industry
• Qualified Applicator License (Pesticide or Fertilizer) preferred
• Working knowledge of Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, as well as company systems such as FSM, BrightPath, and MFP/WAR calls.
• Experience with mobile applications, including retrieving email, accessing and using mobile applications, taking, and sharing pictures
• Proven ability to perform effectively in a fast-paced, dynamic, and evolving work environment.
• Bilingual in English and Spanish preferred
• Effective written and oral communication skills
• Ability to create and foster a team-oriented environment

Physical Demands/Requirements

• Ability to walk, bend, twist, and carry up to 50lbs
• Ability to traverse uneven surfaces on job sites for quality checks and inspections
• Must be able to travel within the branch territory to visit designated client properties
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment

• Field-based role; will have regular office work

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time.

Benefits

BrightView offers a suite or health, wellness, and financial benefits to full-time team members.

• Medical insurance
• Dental insurance
• Vision insurance
• Ancillary and voluntary products
• 401k savings plan with employer contributions
• 6 to 9 company paid holidays per year
• Paid time off for vacation and/or sick leave
• Tuition reimbursement
• Potential variable pay opportunities based on position and performance

A detailed benefits package will be provided during the interview process.

It’s Not Just a Team. It’s One BrightView.