Operations Manager

Sky Zone; Illinois; On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Job summary

Sky Zone in Illinois is seeking an Operations Manager to lead daily park execution, supervise team leads, and ensure guest experiences are welcoming, safe, and memorable. You will coach in real time, assist with hiring and onboarding, and partner with leadership to maintain high standards and smooth operations.

The role emphasizes hands-on leadership, accountability, and the ability to adapt to busy shifts, including evenings, weekends, and holidays.

Qualifications

• 2–3 years of formal management or supervisory experience in high-volume guest-facing settings.
• Experience overseeing daily operations and staffing.
• Excellent communication and coaching skills.
• Proficiency with scheduling, labor targets, and reporting dashboards.
• Hands-on leadership style and willingness to jump in on busy days.
• Familiarity with Microsoft Office, POS platforms, scheduling tools.

Responsibilities

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach in real time to build a team culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.
• Oversee daily park execution — staffing, guest flow, inventory, and cleanliness.
• Collaborate with the GM on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations smooth and seamless.
• Lead guest experiences from check-in to check-out and ensure guest satisfaction.

Skills

Team leadership

Shift scheduling

Guest service

Communication

Staff development

Tools

MS Office

POS systems

Job description

WHO WE ARE:

At Sky Zone, our mission is to enrich lives through the power of boundless play - whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

WHO YOU ARE:

You’re the glue, the guide, and the go-to. A natural leader who thrives in motion, you balance coaching with accountability and set the tone every shift. When things get busy, you stay steady supporting your team, solving problems, and making sure the energy never drops. You know how to lead from the floor and manage behind the scenes. Whether it’s creating a great schedule, coaching in real time, or stepping into the action, you bring intention, care, and hustle to everything you do.

HOW YOU BRING OUR MISSION TO LIFE:

Lead Daily Execution and Team Success

• Supervise Team Leads and frontline team members during scheduled shifts.
• Coach in real time to build a team culture of accountability, energy, and care.
• Support hiring, onboarding, and training efforts.

Own Shift Flow and Operational Efficiency

• Oversee daily park execution — including staffing, guest flow, inventory, and cleanliness.
• Collaborate with the GM on labor strategy, scheduling, and safety procedures.
• Adapt to real-time challenges to keep operations smooth and seamless.

Deliver Guest Experiences That Wow

• Ensure guests feel welcome, safe, and supported from check-in to check-out.
• Lead guest recovery when needed and train the team to respond with urgency and empathy.
• Support birthday parties, special events, and high-volume guest flow with confidence.

Champion Safety and Brand Standards

• Conduct safety walkthroughs and support compliance across all park zones.
• Maintain clean, well-functioning facilities and hold the team to brand standards.
• Lead by example to create a worry-free, play-filled environment for all.

WHAT YOU BRING TO THE TEAM:

You’ve got the experience to lead confidently and the mindset to lead with care. We’re looking for someone who brings:

• Minimum of 2-3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants.
• Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
• Strong communication skills, you give feedback with care, build trust quickly, and know how to coach in the moment.
• Comfort with scheduling, labor targets, and supporting operational goals; you understand how day-to-day execution impacts the bigger picture.
• A hand-on leadership style, you're not above jumping in to solve a problem, run a shift, or set the tone on a busy day.
• Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations.
• Availability to work evenings, weekends, and holidays – when the park (and the magic) is most alive.

WHY THIS ROLE MATTERS:

As Operations Manager, you're the one who keeps the park in motion. You help the team thrive, support guest joy, and make sure nothing falls through the cracks. You’re a steady presence, a quick thinker, and the calm in the storm. This role is your chance to lead with energy, impact, and heart and to help build something unforgettable, one bounce at a time!

Compensation range is $55,000-$59,000 + bonus based on qualifications, experience, and performance.

Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.

CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.

We’re the world’s largest brand of indoor entertainment parks. (And we invented them, it's true!) To put it another way: We’re the place where nothing gets in the way of play. That means we build incredible parks that are cleaner, safer, and better designed for your family.

(We even know how to get a little wildish at times.) If you’re looking for the best spot to play as a family, come visit us at Sky Zone, because play rules here.