Operations Manager

Dormont Manufacturing Co; Illinois; On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Group Health and Dental plans

401(k) with company matching

Competitive pay plus vacation and sick pay

Job summary

EōS Fitness is seeking an Operations Manager to lead the Service team. This role involves training staff, ensuring customer satisfaction, and managing operational tasks to promote gym performance.

The ideal candidate will have 2-3 years of operations management experience and a strong emphasis on customer service. The position offers competitive pay and numerous benefits, including free membership for you and a family member.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Excellent relationship building and influencing skills.

Responsibilities

• Lead, coach, and train the Service team to enhance member experience.
• Hire, train, schedule, and supervise staff members.
• Ensure high-quality customer service by addressing member concerns.

Skills

Operations management

Customer service

Staff training and supervision

Health and safety compliance

Problem solving

MS Office proficiency

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness’ Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

EōS Fitness’s Operations Manager, reporting to the District Operations Manager, oversees the Service team and day‑to‑day tasks to achieve Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym’s commitment to exceptional service. Responsibilities include customer service, monitoring and tracking revenue goals, managing retail, member fee compliance, inspecting and reporting on gym functionality and cleanliness, and partnering with the sales, fitness, facilities, and marketing teams to improve overall gym performance and uphold brand standards. The Operations Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under management discretion.

Position Purpose

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and act as the hub for information for our members, guests, and staff.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety.

Qualifications

• 2‑3 years of operations management experience.
• Strong verbal and written communication skills for interacting with employees, management, and vendors.
• 3‑4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and functions.
• Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• And, of course, someone who embraces our Core Values!

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence to such policies and standard operating procedures.
• Ability to work in a gym setting; move around club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from databases or email systems.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Salary Pay Range

$65,000—$65,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted Personal Training and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered.
• 401(k) + Company matching.
• Personal education growth options with Sophia Learning.

Based on eligibility of tenure and full‑time versus part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE.

EEO is The Law – click here for more information.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at [e-mail] or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.