Operations Manager

Peregrine Hospitality; Hyannis (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Peregrine Hospitality is seeking an Operations Manager to oversee the rooms divisions (Front Office and Housekeeping) and staff. You will drive guest satisfaction, monitor standards, and lead teams to meet property goals while maximizing financial performance.

Collaborate with department managers and ensure adherence to brand standards and safety procedures. The role requires strong communication, leadership, and training capabilities, with flexible scheduling including days, nights, weekends,

Qualifications

• Excellent communication, follow-up, and organizational skills.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Maintaining confidentiality and sensitive information is a must.
• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
• Ability to communicate verbally and electronically with guests, management, co-workers.

Responsibilities

• Manage day to day operations within the rooms division including Front Office and Housekeeping to ensure exceptional guest service.
• Work closely with department managers to meet guest expectations and maximize revenues.
• Hold a pre-shift meeting with staff and ensure guest service opportunities are communicated through the hotel.
• Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process.
• Work closely with department managers to control labor and productivity.
• Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
• Supervise the staff and handle associate situations.
• Process timecards and payroll as required.
• Maintain knowledge of and comply with departmental policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures.

Tools

Microsoft Office

Job description

The Operations Manager will assists in managing the execution of all operations in the rooms area departments (e.g. Front Office and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Essential Functions

• Manage day to day operations within the rooms division including Front Office and Housekeeping to ensure exceptional guest service.


• Work closely with the department managers to meet guest expectations and maximize revenues.


• Hold a pre-shift meeting with staff and ensure guest service opportunities are communicated through the hotel.


• Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.


• Work closely with department managers to control labor and productivity.


• Monitor departmental, payroll and supply expenses in accordance with budgetary goals.


• Supervise the staff and handle associate situations.


• Process timecards and payroll as required.


• Maintain knowledge of and comply with departmental policies, brand standards, service procedures, 4 Keys service standards, and safety and security procedures.


• Perform all additional duties as assigned by management.

Skills and Abilities

• Understand the mission, vision, and goals of the resort.


• Must possess excellent communication, follow-up, and organizational skills.


• Sets high personal performance standards.


• Must be proactive and have a creative, positive, and focused vision.


• Maintaining confidentiality and sensitive information is a must.


• Strong computer skills and proficiency in Microsoft Office.


• Strong leadership skills and the ability to apply them in a dynamic environment.


• Establish goals and objectives for the department.


• Well organized, focused, and complete all work assigned.


• Work cohesively with co-workers and all departments as part of a team.


• Build morale and promote positive employee engagement.


• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.


• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.


• Ability to communicate verbally and electronically with guests, management, co-workers.


• Ability to effectively present information to associates, management, guests, members, marina tenants, and the public in one-on-one and group situations.


• Ability to define problems, collect data, establish facts, and draw valid conclusions.


• Ability to understand guest service needs.


• Will be required to work flexible scheduled shifts based on business needs to include days, nights, weekends, and holidays.

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests


• Ability to stand and walk for extended periods of time


• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation


• Ability to bend and twist, push, and pull, stoop, and kneel


• Ascend and descend a ladder

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail].

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

I acknowledge that I have received, read, and understood the job description. I understand the responsibilities, duties, and expectations outlined in this description and agree to perform them to the best of my ability. I understand that the job description is intended as a general guideline and may be changed as necessary to meet the company's needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.