Operations Manager

gategroup; Honolulu (HI); On-site; USD 94,000 - 127,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company life insurance

Medical, dental, vision plans

Short-term/long-term disability (vol.)

Employee assistance program

Employee discounts

Free meals for unit operations roles

Job summary

gategroup is seeking a Unit Operations Manager to oversee day-to-day operations, ensure safety compliance, and enforce company policies across the unit. The role requires strong leadership and the ability to drive audits and continuous improvement in a high-volume facility.

The position emphasizes mentoring staff, implementing Total Quality Management, and maintaining cohesive teamwork while adhering to safety and regulatory standards.

Qualifications

• Bachelor's degree preferred in safety, operations or related field.
• Minimum five years prior safety experience, preferably in a multi-site organization.
• Strong leadership, organizational and analytical skills; capable of managing a large staff.

Responsibilities

• Supports safety program for all employees and ensures compliance
• Ensures labor controls are in place and effective
• Ensures compliance with company policies and procedures, conducts audits, and develops corrective plans
• Ensures safety best-practices through audits and inspections
• Supports Total Quality Management and implements solutions
• Supports security and risk management for the unit
• Mentors and trains staff on company directives and policies
• Builds team cohesion throughout the unit

Skills

Safety leadership

Team leadership

Problem solving

Regulatory compliance

Communication

Analytical thinking

Education

Bachelor's degree in safety, operations, or related field

5+ years in operations manager role or related experience

Tools

Excel

Microsoft Office

Labor relations experience

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better. The Unit Operations Manager is responsible for the day-to-day operations of the unit, while also ensuring compliance standards and adhering to company policies and procedures.

Annual Hiring Range/Hourly Rate: $110,000 Per Year

Benefits Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Employee Discounts Free hot healthy meals for unit operations roles

Main Duties and Responsibilities

• Supports safety program for all employees and ensures compliance
• Ensures labor controls are in place and effective
• Ensures compliance with company policies and procedures, facilitates and monitors compliance audits, develops plans and actions to ensure company policies and procedures are utilized properly
• Ensures compliance with company-developed safety best-practices through departmental audits and inspections
• Supports the Total Quality Management effort, initiates problem solving efforts and assures implementation of solutions
• Supports management on security and risk for the unit
• Mentors and trains subordinates on company directives and policies
• Works to build team-cohesion throughout the unit.

Education

Bachelor's degree in safety, business operations or related field preferred and or four years comparable work experience in operations manager role.

Work Experience

Minimum five years prior safety experience preferably in a multi-site organization.

Technical Skills

(Certification, Licenses and Registration) Must have strong computer skills using Microsoft Office products including Excel Must have the ability to work in a fast paced, deadline driven environment Must have strong and effective leadership skills and the ability to successfully manage a large staff Current or previous labor relations experience Strong organizational, analytical and leadership skills required Must be innovative in making changes to the operation as needed to further improve the work environment and unit performance Previous experience in a high volume food manufacturing environment Knowledgeable of HACCP Working knowledge of OSHA, DOT, and EPA laws desirable Previous exposure/experience in LEAN manufacturing/supply chain a plus.

Language / Communication Skills

Excellent oral and written communication skills

Job Dimensions

Geographic Responsibility: Unit Type of Employment: Full-time Travel %: 10% Exemption Classification: Exempt Internal Relationships: employees at all levels in the unit External Relationships: customers Work Environment / Requirements of the Job: Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours In a normal production kitchen facility there may be physical discomfort due to temperature and noise Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds A rotating schedule of 55+ hours per week is typical.

Budget / Revenue Responsibility

(Local Currency)

Competencies Required to be Successful in the Job

Thinking – Information Search and analysis & problem resolution skills

Engaging – Understanding others, Team Leadership and Developing People

Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability.

Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 09/08/2026

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.