Operations Manager

DK Security, Inc.; Grand Rapids (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Short Term Disability

401K/403b Plan

Job summary

DK Security, Inc. in Michigan is seeking an Operations Manager to lead contract and temporary security programs in the assigned region. You will oversee Site Supervisors and Security Officers, manage client relationships, and drive business development while ensuring compliance and training.

This role requires leadership, strong communication, and the ability to work in the field with some travel. Salary starts at $47,000, with additional site pay for after-hours coverage; a CPL is preferred and

Qualifications

• Leadership and supervisory experience in security or related field.
• Strong communication, organization, and relationship building skills.
• Bachelor's degree preferred; Security Management concentration preferred.
• Concealed Pistols License (CPL) preferred or willing to obtain.
• Impeccable grooming and professional image.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Contract management and oversight of client contracts.
• Oversee relationships between client contacts and site staff.
• Ensure site visits are conducted and employees are outfitted promptly.
• Maintain training compliance and safety standards.
• Recruit, deploy, and schedule security staff; manage overtime/payroll.
• Support business development and maintain client satisfaction.
• Collaborate with HR on staffing and reporting duties.

Skills

Leadership

Communication

Organization

Relationship building

Customer service

Verbal communication

Written communication

Education

Bachelor's in Criminal Justice or Business Administration

Security Management concentration

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

Overview

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients. DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!

Job Skills / Requirements

SCOPE: Operations Managers are responsible for providing leadership and management of our contract and temporary security contracts in the assigned region. We are looking for an enthusiastic and energetic individual with experience in leadership or supervisory positions as well as great communication, organization, and relationship building skills. This role is perfect for someone who enjoys a flexible work schedule, some light traveling throughout the specified region, and someone who doesn't mind working out in the field. Some of our positions are armed, which is why we are requiring a Concealed Pistols License. This position will report directly to our Director of Operations; and will oversee Site Supervisors and Security Officers out in the field. Operations Managers are ultimately responsible for supporting and contributing to the company-wide business development initiatives and overall vision and goals of the Company.

Supervisory experience in the security industry is highly preferred.

SCHEDULE

1st Shift Monday-Friday
Shift times may vary to fit business needs; MUST have flexible availability
40+ hours/ week (Full-Time)

PERKS

Pay Rate: Starting at $47,000 salaried, including site pay for any billable coverage beyond the normal working hours (8:30am to 5pm)

Job Description/Responsibilities

• Contract Management
• Oversee the relationships between client contact and assigned assistant operations manager.
• Ensure that each Supervisor is completing the required number of site visits.
• Ensure that the Supervisors are outfitting all employees in a timely and appropriate manner.
• Ensure that Supervisors are maintaining positive relationships with employees.
• Complete performance based written appraisals of subordinates based on published Post Orders.
• Implement progressive disciplinary actions for subordinate violations.
• Client Relations.
• Work in a Billable capacity.
• Maintain Employee Training compliance.
• Recruiting: Work in coordination with Human Resources to continue efforts to recruit and deploy the highest quality work force.
• Temporary Accounts: Oversee all temporary assignments in your designated region.
• Overtime Management
• Payroll
• Site Visits.
• All Staff Meetings: Participate in scheduled staff meetings.
• Manage Site Equipment and Uniforms:
• Maintain on site Incident Reports and reporting.
• On-Call: Be available at all times to receive calls from subordinates
• Business Development:
• Perform other duties as assigned by the appropriate authority within the scope of the position.

Qualifications

• Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal or sexual conduct of related offenses, theft, assault, or crimes of moral turpitude, is required.
• Possessing a Bachelor’s Degree in Criminal Justice or Business Administrations from an accredited college or University is strongly preferred. Further, a concentration in Security Management is preferred.
• A minimum of 2 years’ prior experience as a security manager or above in government or corporate service is highly desirable.
• Must have (or be willing and able to quickly obtain) a Concealed Pistols License (CPL).
• Must have impeccable grooming.
• Must possess above average customer service skills.
• Must present a friendly, positive, professional image to clients, employees, supervisors, managers, and the general public.
• Must possess excellent verbal, written and interpersonal communication skills..
• Must possess the ability to perform basic mathematical calculations such as addition, subtraction, multiplication and division at a minimum.
• Must be proficient in Microsoft Office Products (Word, Excel, Outlook, etc.)
• Note: Internal Candidates with an active disciplinary action in his/her personnel file will NOT be considered for this position.
• Supervisory experience in the security industry is highly preferred.

A more in-depth job description will be provided during the interviewing process.

IND1

Education Requirements (All)

High School Diploma or GED

Certification Requirements (All)

Michigan Concealed Pistol License (CPL)
LEOSA Credential

Additional Information / Benefits

DK Security is an Equal Opportunity Employer. All applicants have rights under federal employment law.
E-Verify Participation Poster
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act (EPPA)
Immigrant and Employee Rights – Right to Work
Equal Employment Opportunity – Workplace Discrimination is Illegal

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, 401K/403b Plan