Operations Manager

CVS Pharmacy; Evergreen Park (IL); On-site; USD 28,000 - 47,000; Full time

Job summary

CVS Pharmacy is seeking an Operations Manager to join the Store Management team at a CVS/pharmacy location. You will support the Store Manager in leading a store team, driving store execution, improving service and performance, and building consumer loyalty through excellent customer service.

Responsibilities include end-to-end store management, staffing, training, and development, plus financial oversight, inventory control, and policy implementation to meet store goals.

Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Skills

Analytical skills

Deductive reasoning

Communication

Leadership

Supervision

Flexibility

Overtime

Education

High School diploma

Job description

Job ID: R1060139

Category: Category: In Store (Retail and Beauty)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Essential Functions

1. Management

Lead others and work effectively with store crews

Supervise, assign and direct activities of the store’s crew

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with actions plans for operational and service improvement

2. Customer Service

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$20.00 - $34.00

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments .

We anticipate the application window for this opening will close on: 11/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

If you are a CVS Health colleague, please log into Workday through ColleagueZone.

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Location: 512 E. SEYMOUR ST., Kentland, Indiana,United States

CVS Health® and its businesses lead the way to drive affordability, improve access and preserve choice in how people pay for care, receive care and stay healthy. With a wide range of career areas, you can be a part of our purpose-driven team.

Our workforce is dedicated and talented – more than 300,000 colleagues strong – focused on a bold vision to reimagine health care and our passion to make a difference. We unite around making health and care better for colleagues by striving to provide innovative and inclusive benefits for colleagues and their families.

We reflect the consumers we serve and recognize that having diverse teams foster a workplace where every colleague feels welcomed, valued, respected and heard. There is a place of opportunity for all here and for everyone to be extraordinary.