Operations Manager

CVS Health; East Longmeadow (MA); Presencial; USD 28 000 - 47 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive benefits

Paid time off

Retirement savings

Wellness programs

Resumo da oferta

CVS Health in East Longmeadow, MA is seeking an Operations Manager to join the Store Management team and drive store execution and customer loyalty through exceptional service. You will support the Store Manager, maintain a motivated team, and lead by example to uphold CVS standards.

The role requires flexibility with early mornings, overnights, and weekends, along with strong leadership and financial-management capabilities. A comprehensive benefits package accompanies a full-time schedule.

Qualificações

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts.
• Experience as a retail manager or supervisor is preferred.

Responsabilidades

• Oversee store management, supervision, and policy implementation.
• Handle sales and inventory management.
• Staffing, training and development of employees.
• Manage finances and budgets.
• Lead customer service initiatives.
• Lead and coordinate store crews.
• Communicate with crew and supervisors openly.
• Support action plans for operational and service improvement.
• Assist customers with questions and complaints.
• Promote CVS customer service culture.

Conhecimentos

Analytical skills

Advanced communication

Leadership

Supervision

Formação académica

High school diploma

Descrição da oferta de emprego

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Essential Functions

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$20.00 - $34.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/19/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.