Operations Manager

Vision Hospitality Group, Inc.

Dunwoody (GA)

On-site

USD 65,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

Paid Time Off

Health benefits

Health Reimbursement Program

Flexible Spending AccountStayDiscounts

Company paid Life Insurance

401(k) and 401(k) matching

Employee Assistance Program

Voluntary and Supplemental Insurance

Job summary

Vision Hospitality Group, Inc. is seeking an Operations Manager to lead and manage hotel operations, budgeting, and strategic planning across our properties. You will implement company policies, oversee sales and marketing initiatives, and respond to guest inquiries, driving our ONE TEAM.

ONE VISION philosophy. You will actively support teams, train staff per Vision University, and ensure adherence to brand standards while delivering innovative solutions to improve operations and guest

Qualifications

Maintain confidentiality of financial and guest information.
Ensure guest safety and hotel asset protection.
Know fire alarm systems and evacuation procedures.
Ability to communicate clearly in writing and verbally.
Flexibility to work nights, weekends, and holidays.
Organized, honest, and team-oriented with professional demeanor.
Able to interact with diverse cultures.
Maintain clean, professional appearance.
Preserve integrity and customer service focus.
Ability to lift up to 25 pounds; stand for 8 hours.

Responsibilities

Lead daily hotel operations and budgeting efforts.
Oversee cash handling, banking, and financial reporting.
Ensure brand standards and safety compliance.
Coordinate training via Vision University and brand training.
Provide high level guest and associate service.
Promote internal growth programs and engagement.

Skills

Budgeting

Financial controls

Team leadership

Customer service

Operations management

Communication

Multitasking

Education

Bachelor's degree in Hospitality or Business

Tools

M3 accounting system

PMS systems

PBX system

Job description

Our Culture

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description

Operations Manager assists in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, and responding to guests’ inquiries and concerns. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The Job Is Simple

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

Complete all required brand specific training
Complete all required Vision University training
Complete all required health and safety training
Adhere to all Vision Hospitality Group and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Balance the day’s business in an accurate and orderly and timely fashion
Verify accuracy of cashier’s deposits and prepares a daily bank deposit
Perform administrative and clerical duties as needed
Is responsible for personnel reports and files
Ensure proper “new hire” procedures are followed as directed by Vision Hospitality Group, Inc.
Verify accuracy of cash on hand, including safe and petty cash. Log any discrepancies on a daily basis
Has knowledge of M3 accounting system
Prepare “daily reports” and transmit them to Vision Hospitality Group via accounting systems
Maintain Accounts Receivable
Prepare all Accounts Payable for payment by home office using accounting system on a weekly basis
Prepare payroll bi-weekly and transmit to corporate office
Distribute paychecks to associates
Have complete knowledge of all hotel systems including phone PBX system, key system, PMS systems
Prepares all necessary month-end statistical reports as needed by Vision Hospitality Group

Necessary Skills

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
Must be responsible for safety and security of guests, fellow associates and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Have dependable transportation available
Able to communicate effectively in writing, verbally, and in person
Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
Is organized, honest, work well with others, and have an outgoing personality
Maintain a clean and attractive work area, uniform, and person
Has the highest degree of integrity and is humble, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can stand/walk on feet for 8 hours and work in a restrictive space/environment
Must have eyesight enabling vision both near and far
Must be comfortable using a step stool or ladder
Must be able to use/lift arms for up to 8 hours
Must be able to handle heat and stress
Have finger dexterity for operating equipment
Must speak in a clear, understandable voice, hear at a basic level, understand English, and be able to write.

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group LLC, Offers The Following Benefits