Operations Manager

The Lisinski Law Firm; Dublin (OH); On-site; USD 80,000 - 98,000; Full time

Benefits offered by this job

401k Match

Medical, Dental, & Vision Insurance

Health Savings Account Option

Flexible Spending Account

Dependent Care FSA

Life Insurance

Disability Insurance

Employee Assistance Program

Paid Time Off

Job summary

The Lisinski Law Firm is seeking an Operations Manager to lead Supervisors and frontline teams, turning organizational goals into actionable operating plans while ensuring productivity, quality, service, and compliance. You will develop frontline leaders, manage performance, and optimize workflows across the function.

This onsite role in Dublin, OH requires 5–7 years in operations and 2–4 years of people leadership, with a strong focus on data-driven decision making and cross-functional

Qualifications

• 5–7 years of experience in operations, client services or related function.
• 2–4 years of people leadership experience.
• Experience using metrics and dashboards to drive decisions.
• Process-driven, service-oriented or production environment experience.

Responsibilities

• Lead Supervisors and frontline teams to meet productivity and quality goals.
• Translate objectives into operating plans with priorities and resources.
• Monitor KPIs and use data for continuous improvement.
• Manage staffing, scheduling, and resource allocation to meet demands.
• Mitigate risks and resolve cross-team issues for timely execution.
• Develop frontline leaders and strengthen leadership capability.

Skills

Leadership

Coaching

Analytical thinking

Problem solving

Decision making

Communication

Cross-functional collaboration

Team development

Education

Bachelor's or Associate degree in Business/Operations

Job description

About the Role

The Operations Manager is accountable for the performance of a defined operational function through Supervisors and multiple frontline teams. This role translates organizational goals into functional operating plans, establishes priorities, allocates resources, and ensures consistent achievement of productivity, quality, service, client experience, and compliance expectations.

The Operations Manager develops frontline leaders, manages operational performance and risks within the assigned function, and improves workflows to support reliable and efficient execution. This role coordinates dependencies with partner teams and implements broader organizational initiatives within the function. Matters requiring multi-function strategy, organizational redesign, broader governance, or structural resolution are escalated to senior leadership.

Your Key Contributions

• Lead and develop Supervisors, providing coaching, direction, performance management, and accountability.
• Own the operational performance of a defined function, ensuring achievement of productivity, quality, service, compliance, and client experience goals.
• Translate organizational objectives into functional operating plans, priorities, and measurable performance expectations.
• Establish, monitor, and evaluate functional KPIs; use operational data to drive decisions and continuous improvement.
• Optimize workflows and operational processes within the assigned function to improve efficiency, consistency, and service delivery.
• Manage staffing, scheduling, workload, and resource allocation to meet operational demands within the function.
• Identify and mitigate operational risks, workflow bottlenecks, and resource constraints within the assigned function; escalated broader organizational risks as appropriate.
• Resolve complex operational and cross-team issues within the function while ensuring timely and effective execution.
• Partner with other functional leaders to coordinate operational dependencies and implement approved organizational initiatives within the assigned function.
• Develop Supervisors and strengthen frontline leadership capability through coaching, performance feedback, and talent development.
• Ensure consistent application of organizational policies, operating procedures, and performance standards.
• Foster a culture of accountability, collaboration, operational excellence, and continuous improvement.

What Makes You a Great Fit

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations Management, or a related field preferred.
• 5–7 years of functional experience in operations, legal operations, client services, or a related business function.
• 2-4 years of experience leading people or operational teams.
• Demonstrated success managing operational performance, key performance indicators, staffing, resource allocation, workflow execution, and continuous improvement within a defined function.
• Demonstrated ability to develop frontline leaders and drive accountability through Supervisors.
• Experience using operational metrics, dashboards, and performance data to make decisions and improve functional outcomes.
• Experience coordinating operational dependencies and implementing cross-functional initiatives within an assigned function.
• Experience working in a process-driven, service-oriented, or production environment preferred.
• Builds Effective Teams - Building strong teams aligned to shared goals.
• Collaborates - Building partnerships and working collaboratively to meet shared objectives.
• Decision Quality –Making good and timely decisions using analysis, experience, and judgment.
• Directs Work – Providing direction, delegating, and removing obstacles to get work done.
• Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity’ seen as direct and truthful.
• Strong knowledge of operational performance management, workflow optimization, and resource planning.
• Ability to lead through Supervisors while developing frontline leadership capability.
• Strong analytical, problem-solving, and decision-making skills using operational metrics.
• Ability to manage competing priorities, operational risk, and functional performance.
• Strong communication, coaching, and relationship-building skills.

Work Schedule

• Monday through Friday, 8:30am-5:30pm Eastern Time Onsite in Dublin Office

Compensation

The expected salary for this role is $80,000-$98,000, though the final offer will reflect several factors such as your experience, skills, and the role's location and may be outside of this range. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional, and actual compensation may vary.

How You'll Benefit

Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs ofour employees and their families. We recognize the importance of health and well-beingand are committed to fostering an environment where every team member can feel and perform at their bes t.

• 401k Match
• Medical, Dental, & Vision Insurance
• Options for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Calm App Subscription
• Paid Time Off

Our Firm

At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve.

Our Values

At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.