Operations Manager

Bonrue HQ; Draper (UT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Dental insurance

Employee discount

Health insurance

Paid time off

Vision insurance

Job summary

Bonrue HQ is seeking a Director of Operations to lead profitability and operational performance across multiple locations. You will ensure SOPs and systems compliance, while partnering with senior leaders to drive efficiency and guest experience.

You will report to the Chief People Officer and Chief Development Officer, and oversee district managers, general managers, and the field team. This is a field-based, in-person leadership role with significant travel.

Qualifications

• Bachelor’s Degree preferred.
• 10+ years of multi-unit restaurant management experience.
• Managed 25 locations and $20M+ top-line revenue.
• 5+ years of leadership and supervisory experience in the restaurant industry.
• Project management experience preferred.

Responsibilities

• Directly manage District Managers and General Managers to ensure policy and procedures compliance.
• Develop and manage operations budgets, sales targets, and P&L per location.
• Monitor inventory, food cost, waste, staffing, scheduling, and labor cost performance.
• Oversee field operations with 75% of time spent in restaurants.
• Collaborate with Marketing and warehouse teams on item rollouts and LTOs.
• Conduct regular store visits and operational audits with coaching and corrective action.

Skills

People development

Business acumen

Leadership

Strategic planning

Communication

MS Office

Education

Bachelor’s Degree preferred

Tools

MS Office

Job description

Job description:

JOB TITLE: Director of Operations – Bonrue

POSITION SUMMARY:

As the Director of Operations, you will play a crucial role in our company’s success, being accountably for meeting profitability and operational performance goals. Your expertise will ensure standard operating procedures (SOP’s) and systems compliance at all Bonrue locations. Your leadership and development skills will be critical as you work side‑by‑side with our leaders, manage, audits, and drive everything operational for the locations you oversee and our field team that reports to you.

The Director of Operations will report directly to the Chief People Officer and Chief Development officer

ESSENTIAL DUTIES AND RESPONSIBLITES:

• Operating systems – Directly manage District Managers and General Managers. To ensure compliance with all policy and procedures.
• Operational Budgets – Support the Development and Management of operations budgets, sales, targets, and P&L performance for each locations.
• Monitor Store Performance – Monitor inventory management, food cost, waste reeducation, staffing, scheduling, labor cost performance, and support vendor relationships.
• Field Role – Because this is a Field Based role, it is imperative that you in restaurants at least 75% of your time.
• Marketing and LTO’s – Directly work with Marketing and the warehouse team on the communication and roll out of specialty items and LTO’s
• Store Visits and Audits – Conduct regular store visits and operational audits, providing coaching and corrective action as needed.
• Employee Relations – Collaborate with HR on employee relations matters, performance management, and policy development.
• Management Planning & Mentorship – Building strong teams, including selecting and developing managers, District Managers, and incoming MITs. You will directly work with our Talent Management team to create Succession planning and identify external candidates.
• Guest Relations – Respond to and resolve all escalated guest concerns or operational issues.
• Training and Development - Support and Advise the Training and Development team with the Training of new MITs and support their training process.
• Home Office Information and Communication – Work with Home Office teams to provide consolidates messaging and facilitate direct communication between store locations and the home office.
• Profitability and Performance Goals – Accountable for Bonrue achieving desired profitability and key performance indicator levels, driving sales beyond targets (and prior year). Following the service and brand priorities and simultaneously delivering top-tier hospitality and enhancing the guest experience.
• New Restaurant Openings – Assist and Support new Restaurant openings. Work with home office teams on training, marketing, staffing, and construction.
• Support Warehouse Operations – Work with the Executive Baker to support warehouse operations.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree preferred
• 10+ years of experience in Restaurant Management at Multi-unit Level
• Minimum of 25 locations managed and $20M+ in top-line revenue
• 5+ years of leadership and supervisory experience in the restaurant industry
• Project Management Experience preferred

REQUIRED KNOWLEDGE, SKILLS, OR ABILITES

• Demonstrated developer of people
• Proven Business acumen
• Excellent interpersonal communication and presentation skills
• Self‑motivated leader with the ability to solve complex problems
• Strong planning and organizational skills
• Ability to create and implement management development plans
• Proven track record of successful management of multiple locations
• Strong problem solver, be able to resolve on‑site issues and emergencies
• Leadership ability to lead and insure others around you
• Excellent verbal and written communication skills, presentation skills, and strong human relations skills, strong verbal and writing skills
• Strong computer proficiency, Excellent in MS office applications

PREFERRED KNOWLEDGE, SKILLS OR ABILITES

• Entrepreneurial with a balance of strategic and operational skills
• Innovated and creative
• Deeply rooted in leading a team, succession planning, and developing leaders

WORKING CONDITIONS: Position requires qualified individuals to see, hear, and speak (verbally and audibly). Required to ascend and descend stairs and ladders; sit, stand, lift, bend, stoop, crawl, and kneel. The employee must also use hands to finger, handle, or feel. Occasionally reaching with hands and arms, climbing, balancing, and fixturing are required—maximum lifting capacity of 75 lbs. Travel by car, air, or other transportation for business purposes is required up to 30 percent of allowable time. Must be able to function effectively in a loud, fast‑paced working environment. Natural and regular stressors occur on the job. May be required to work on a computer for extended periods of time, including viewing the screen, using a mouse, manipulating a keyboard with hands, and reaching with arms. May be asked to drive or travel by car, air, or other transportation for business purposes. Must be able to function effectively in a fast‑paced working environment. Must be able to report to work responsive, free from sedatives, and in a non‑sedative state. Must disclose prescribed and/or over‑the‑counter pharmaceuticals that may impair or affect the ability to perform the job's essential functions. Natural and regular stressors occur on the job.

Bonrue is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, veteran status, or pregnancy.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

We use eVerify to confirm U.S. Employment eligibility.

Compensation: Competitive salary