Operations Manager

EōS Fitness; Doctor Phillips (FL); On-site; USD 58,656 - 66,000; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted personal training

Daily Pay available

Group health, dental, vision insurance

401(k) with company matching

Job summary

A fitness organization in Florida is seeking an Operations Manager to lead the Service team, ensuring an elevated member experience. This role involves supervising various staff, maintaining facility cleanliness, and enhancing overall gym performance. Ideal candidates will have operations management experience and excellent communication skills, along with a passion for customer service and fitness. Competitive salary with a robust benefits package is provided.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills for interacting with staff and customers.
• 3-4 years of customer service experience.
• Excellent relationship building skills.
• Strong detail and organizational skills.

Responsibilities

• Lead and train the Service team for an elevated member experience.
• Hiring, training, and supervising staff members.
• Ensure high-quality customer service and resolve issues.
• Maintain compliance with health and safety regulations.
• Supervise the cleanliness of the facility.

Skills

Operations management experience

Strong communication skills

Customer service experience

Detail orientation

MS Office skills

Job description

About EōS Fitness

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

Position Purpose

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. The Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day‑to‑day tasks resulting in Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.


• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.


• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.


• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.


• Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.


• Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.


• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.


• Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.


• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.


• In the event of emergencies or unexpected disruptions, communicate calmly and clearly to staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2-3 years of operations management experience.


• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.


• 3-4 years of customer service experience.


• Prior experience or strong interest in the fitness industry is a plus.


• Excellent relationship building and influencing skills with people at all levels and in all functions.


• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.


• Excellent MS Office skills.


• And, of course, someone who embraces our Core Values!

Requirements

• Must successfully pass background check.


• CPR certification required within 30 days of hire.


• The Operations Manager must be intimately knowledgeable and up‑to‑date on all current company policies and SOPs to ensure adherence to such policies and standard operating procedures.


• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.


• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system.


• Ability to bend routinely and repetitively to lift more than 40 lbs.

Salary Pay Range

$58,656 — $66,000 USD

Benefits And Perks

• A highly energetic and collaborative team.


• A management team that cares about your professional development.


• Free membership for you and plus one family member.


• Discounted Personal Training, and merchandise – including supplements.


• Employee referral program.


• Daily Pay offered – access your funds before payday.


• Competitive pay plus vacation, holiday, and sick pay.


• Group Health, dental, vision, Supplemental Life, Employee Assistance Program and even Pet Insurance are offered!


• 401(k) + Company matching!


• Personal education growth options with Sophia Learning.


• Based on eligibility of tenure and full‑time vs. part‑time employment.

Equal Employment Opportunity Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.

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