Operations Manager

Floor & Decor; Devon (PA); On-site; USD 14,000 - 23,000; Full time

Job summary

Floor & Decor is seeking a Store Manager to oversee all store operations, delivering an exceptional shopping experience while ensuring safety and profitability. You will guide sales, service, and associate education, and ensure compliance with COP/SOPs and brand standards.

You will manage inventory, review P&L, budgeting, cashier controls, scheduling, and staff development. The role requires 3-5 years of retail management and strong leadership in a high-volume environment.

Qualifications

• 3-5 years retail management experience.
• Ability to perform in a high volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
• Must possess excellent customer service skills and work well under pressure.

Responsibilities

• Review and assess profit and loss statements to identify areas of improvement.
• Utilize computer and point of sale systems to maintain accurate inventory and manage cycle counts.
• Maintain inventory integrity by supervising cycle count and inventory processes.
• Assist the General Manager in handling store level HR or loss prevention issues as necessary.
• Supervise cash handling and coordinate with corporate finance.
• Coordinate facility management to guarantee safety and security of customers and employees.
• Assist the GM in staying within budget and driving profitability.
• Ensure brand and operating standards meet expectations and support consistency.
• Ensure store presentation standards are achieved and maintained.
• Direct/supervise truck appointments and scheduling in logistics.

Skills

Retail management

Customer service

Budgeting

People leadership

Loss prevention

Tools

POS systems

Inventory software

Job description

Base Pay Starting up to $17/hr or more based on experience

PURPOSE

This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provided a safe shopping experience, while maximizing company profitability by managing the store operations.

MAJOR RESPONSIBILITIES

Operations

• Demonstrated ability to read and review a profit and loss statement to identify areas of improvement
• Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process
• Maintain inventory integrity by supervising the cycle count and inventory counting processes
• Assist the General Manager in handling store level human resources or loss prevention issues as necessary
• Supervise the cashing handling practices and ensure necessary communications to the corporate finance department
• Coordinate facility management to guarantee the safety and security of customers and employees
• Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency
• Ensure store presentation standards are achieved and maintained

Customer Service

• Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
• Engage customer focus during the pick-up and check-out process
• Handle claims and other KCM/MOD duties as needed
• Ensure maximum scheduling coverage especially during peak traffic periods
• Interface with corporate headquarters employees

Administrative

• Record-keeping and reporting of inventory, HR related matters and cash office records
• Ensure web orders are shipped out including samples (e-commerce)
• Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence
• Assist the stales team with resets, displays and display credits (merchandising)
• Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center

Warehouse/Logistics

• Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)
• Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX
• Involved in sales reset in accordance with warehouse team (pack-out/overnight)

Management

• Review and assess the performance of associates on a timely basis
• Train, develop, supervise and define workload associates
• Ensure store adheres to COP/SOPs
• Manage direct reports to ensure performance
• Monitor associate retention and career development; communicate ideas to General Manager
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
• Ensure compliance to scheduling, hiring, payroll and business planning processes
• Monitor, maintain and follow company policies; support company expectations and systems
• Available to open and/or close the store in an effective manner
• Perform additional managerial duties as necessary

MINIMUM ELIGIBILITY REQUIREMENTS

• 3-5 years retail management experience and proven ability direct operations
• Ability to perform in a high volume, highly complex location
• Ability to demonstrate initiative and be a self-starter
• Demonstrated proficiency in recruiting, hiring, and training associates
• Excellent communication, interpersonal and analytical skills
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
• Must possess excellent customer service skills and work well under pressure

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

Occasional travel may be required including air and car travel

While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate

PHYSICAL/SENSORY REQUIREMENTS

Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of