Operations Manager

Insight Global; Des Moines (IA); On-site; USD 41,328 - 50,971; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid sick leave

Paid time off

Job summary

A leading staffing and recruiting firm is hiring a Rating Supervisor to manage a team of Rating Technicians in the Des Moines, IA area. The ideal candidate should have 3-5 years of supervisory experience, the ability to coach and mentor, and a background in the insurance field. This position offers a compensation range from $30/hr to $37/hr, along with a comprehensive benefits package starting on day one of employment.

Qualifications

• 3-5 years of supervisor/management experience required.
• Ability to coach and mentor team members effectively.
• Experience in insurance rating or related fields is a plus.

Responsibilities

• Supervise and manage a team of Rating Technicians.
• Develop and maintain a comprehensive training plan for new hires.
• Conduct quality reviews and coaching for team performance.
• Ensure compliance with established standards and service level agreements.

Skills

Supervisor/management experience

Strong communicator

Experience in Insurance Rating

Experience with commercial insurance

Experience in the insurance industry

Job description

Location: 4 Days a Week Onsite in Des Moines, IA area

Required Skills & Experience

• 3-5 years of supervisor/management experience
• Strong communicator (ability to coach and mentor)

Nice to Have Skills & Experience

• Experience in the Insurance Rating space
• Experience with commercial insurance
• Experience in the insurance industry

Job Description

Insight Global is hiring a Rating Supervisor in Urbandale, Iowa or Portland, Maine for a large insurance company to work closely with their team of 6-10 Rating Technicians across the country. This Supervisor is responsible for the management and development of rating staff, including training oversight, conducting quality reviews, coaching and mentoring, and performance evaluation. The Rating Supervisor ensures team members meet or exceed departmental, service, and quality goals while supporting a culture of operational efficiency, continuous improvement, and cross team collaboration. Additional responsibilities include ensuring procedural documentation is accurate and current, and monitoring work volume. This leader will have a chance to help elevate process improvements.

• Direct supervision of an assigned rating team, providing coaching, mentoring, and ongoing performance feedback.
• Develop, maintain, and execute a comprehensive training plan that ensures consistent onboarding, progression, and readiness of new Raters.
• Provide processing context and workflow education by ensuring Trainees understand training resources, work assignment expectations, authority, system navigation and functional workflows.
• Responsible for quality reviewing Trainee transactions prior to certification to ensure accuracy and readiness. Identifying training gaps and coordinating corrective coaching.
• Performs rating transaction reviews as part of the Quality Review process at the direction of the Rating Manager, ensuring accuracy and compliance with established standards. Monitor work volume and workflow queues, ensuring adherence to SLAs and proactively adjusting assignments or resources as needed.

Compensation

$30/hr to $37/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.