Operations Manager

Pavion; Decatur (GA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Benefits package

401(k) with matching

Job summary

Pavion is seeking an Operations Manager to lead installation and project operations across Georgia and Alabama. This role requires coordinating field teams, ensuring safety, and delivering enterprise-scale security projects on time and within budget.

You'll mentor Project Managers and field staff, manage subcontractors, align with Pavion's standards, and drive continuous improvement. A background in low-voltage security systems and PMP or similar certifications are preferred.

Qualifications

• 7+ years in low-voltage, integrated security, or related systems.
• 3–5+ years in an operations, project, or regional leadership role.
• Proven experience supporting medium-to-large enterprise customers.
• Strong knowledge of enterprise access control, VMS, and integrated security systems.
• Demonstrated ability to manage schedules, costs, risk, and customer expectations.

Responsibilities

• Provide day-to-day and strategic leadership for Pavion’s installation and project operations across Georgia & Alabama.
• Oversee field operations, project execution, staffing, and operational performance.
• Ensure alignment with Pavion’s national operational standards and enterprise delivery model.
• Support project-driven growth across medium-to-large enterprise accounts.
• Oversee delivery of medium to large enterprise projects including corporate campuses, healthcare, higher education, and government facilities.

Skills

Low-voltage security

Project leadership

Enterprise customer support

Tools

PMP

CSPM

NICET

LenelS2

Genetec

Avigilon

AMAG

Job description

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

Global Reach. Local Service.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs.

Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Operations Manager to join our security business unit.

Primary Responsibilities:

• Provide daytoday and strategic leadership for Pavion’s installation and project operations across Georgia & Alabama
• Oversee field operations, project execution, staffing, and operational performance
• Ensure alignment with Pavion’s national operational standards and enterprise delivery model
• Support projectdriven growth across mediumtolarge enterprise accounts

Enterprise & Data Center Project Execution:

• Oversee delivery of medium to large enterprise projects, including:
• Corporate campuses and headquarters
• Healthcare systems and hospitals
• Higher education institutions
• Government and municipal facilities
• Large commercial and industrial campuses
• Support data center projects as part of the branch portfolio, including phased work in live environments and large-scale construction projects
• Ensure projects meet contractual scope, schedule, quality, security, and financial requirements
• Serve as an escalation point for complex project execution issues

Field & Leadership Management:

• Lead and develop Project Managers, Superintendents, Supervisors, and Field Technicians
• Ensure effective workforce planning, scheduling, and utilization across the region
• Build a strong leadership bench through mentoring, performance management, and training
• Drive accountability through standard KPIs, operational reviews, and scorecards
• Develop, maintain, and optimize a robust subcontractor network across the region, including identifying qualified partners, negotiating pricing agreements, ensuring compliance with company standards, and fostering long-term relationships to support operational efficiency and strategic growth.

Safety, Compliance & Risk Management:

• Champion Pavion’s safety culture across all job sites and field operations
• Ensure compliance with OSHA, state, and customer safety requirements
• Maintain licensing, certifications, and training standards for field teams
• Conduct regular site audits, safety inspections, and risk assessments
• Lead corrective actions for safety, quality, or compliance issues

Financial & Operational Performance:

• Own operational performance related to project execution, including:
• Labor productivity and utilization
• Job cost control and margin performance
• Change management and documentation discipline
• Accurate billing inputs and timely project closeout
• Partner with Finance on forecasting, WIP management, and regional planning

Process Improvement & Scalability:

• Implement and maintain standardized operational processes across the region
• Identify opportunities to improve efficiency, consistency, and execution quality
• Support adoption of ERP, project management, and field tools
• Scale operational capacity to support enterprise growth and regional expansion

CrossFunctional Collaboration (Including Service Interface):

• Partner with Sales on estimating handoff, execution planning, and enterprise pursuits
• Collaborate with Engineering to ensure constructible and standardized designs
• Interface closely with Pavion’s Service Delivery team to ensure:
• Clean project turnover and documentation
• Alignment on customer standards and expectations
• Smooth transition from installation to ongoing service and support
• Coordinate with national Pavion teams on multiregion enterprise accounts

Basic Qualifications:

• 7+ years of experience in lowvoltage, integrated security, or related systems
• 3–5+ years in an operations, project, or regional leadership role
• Proven experience supporting mediumtolarge enterprise customers
• Strong knowledge of enterprise access control, VMS, and integrated security systems
• Demonstrated ability to manage schedules, costs, risk, and customer expectations

Preferred Qualifications:

• Experience within a national or multiregional systems integrator
• Experience within the data center vertical
• PMP, CSPM, NICET, or manufacturer certifications (LenelS2, Genetec, Avigilon, AMAG, etc.)
• Experience supporting enterprise and government customers

The salary range for this position is $120,000–$140,000 annually. The starting salary will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

• Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.