Operations Manager

Floor & Decor Holdings Inc.; Dearborn (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus opportunities

Career advancement

401k match

Employee Stock Purchase Plan

Medical Insurance

Paid time off

Job summary

Floor & Decor is seeking a Store Operations Manager to lead day-to-day store performance, drive profitability, and uphold brand standards. You will oversee inventory, scheduling, training, and safety programs while collaborating with leadership to deliver an exceptional customer experience.

The role requires 3–5 years of retail management, strong leadership, and excellent communication skills. This on-site position offers growth opportunities and a fast-paced environment within our Michigan

Qualifications

• 3-5 years retail management experience and proven ability direct operations
• Ability to perform in a high volume, highly complex location
• Ability to demonstrate initiative and be a self-starter
• Demonstrated proficiency in recruiting, hiring, and training associates
• Excellent communication, interpersonal and analytical skills
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
• Must possess excellent customer service skills and work well under pressure

Responsibilities

• Read and review a profit and loss statement to identify areas of improvement
• Utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process
• Maintain inventory integrity by supervising the cycle count and inventory counting processes
• Assist the General Manager in handling store level human resources or loss prevention issues as necessary
• Coordinate facility management to guarantee the safety and security of customers and employees
• Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency
• Ensure store presentation standards are achieved and maintained
• Engage customer focus during the pick-up and check-out process
• Interface with corporate headquarters employees
• Administrative record-keeping and reporting of inventory, HR related matters and cash office records
• Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence
• Assist the stales team with resets, displays and display credits (merchandising) Administer W/C matters and OSHA logs in coordination with the Store Support Center
• Warehouse/Logistics Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)

Skills

Retail management

Leadership

Recruiting

Communication

Analytical skills

POS systems

Tools

POS systems

Job description

PURPOSE

This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provided a safe shopping experience, while maximizing company profitability by managing the store operations.

MAJOR RESPONSIBILITIES

• Operations Demonstrated ability to read and review a profit and loss statement to identify areas of improvement
• Demonstrated ability to utilize computer and point of sale systems to maintain accurate inventory and manage the cycle count process
• Maintain inventory integrity by supervising the cycle count and inventory counting processes
• Assist the General Manager in handling store level human resources or loss prevention issues as necessary
• Supervise the cashing handling practices and ensure necessary communications to the corporate finance department
• Coordinate facility management to guarantee the safety and security of customers and employees
• Assist the General Manager in staying within budget with respect to controllable expenses and drive profitability
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency
• Ensure store presentation standards are achieved and maintained
• Customer Service Assist the General Manager in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers
• Engage customer focus during the pick-up and check-out process
• Handle claims and other KCM/MOD duties as needed
• Ensure maximum scheduling coverage especially during peak traffic periods
• Interface with corporate headquarters employees
• Administrative Record-keeping and reporting of inventory, HR related matters and cash office records
• Ensure web orders are shipped out including samples (e-commerce)
• Manage checkbook for P&L and assist the CEM with operational budget/spending and adherence
• Assist the stales team with resets, displays and display credits (merchandising) Administer W/C matters and associated claims and maintains OSHA logs in coordination with the Store Support Center
• Warehouse/Logistics Direct/supervise truck appointments, communicate scheduling and manage scheduling issues (logistics)
• Assist with customer pick-ups, auditing storage and maintaining pre-sales/FDX
• Involved in sales reset in accordance with warehouse team (pack-out/overnight)
• Management Review and assess the performance of associates on a timely basis
• Train, develop, supervise and define workload associates
• Ensure store adheres to COP/SOPs
• Manage direct reports to ensure performance
• Monitor associate retention and career development; communicate ideas to General Manager
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling
• Ensure compliance to scheduling, hiring, payroll and business planning processes
• Monitor, maintain and follow company policies; support company expectations and systems
• Available to open and/or close the store in an effective manner
• Perform additional managerial duties as necessary

MINIMUM ELIGIBILITY REQUIREMENTS

• 3-5 years retail management experience and proven ability direct operations
• Ability to perform in a high volume, highly complex location
• Ability to demonstrate initiative and be a self-starter
• Demonstrated proficiency in recruiting, hiring, and training associates
• Excellent communication, interpersonal and analytical skills
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency
• Must possess excellent customer service skills and work well under pressure

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

Occasional travel may be required including air and car travel While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate

PHYSICAL/SENSORY REQUIREMENTS

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM

Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

JOIN THE COMPANY THAT REVOLUTIONIZED THE FLOORING BUSINESS.

Floor & Decor is like no other flooring company. Founded in 2000 in Atlanta, we have quickly become one of the country’s leading flooring retailers, with dozens of stores nationwide – and more to come. A strong entrepreneurial spirit flows through our young company.

TIME, TALENT & TEAMWORK

The remarkable success we have enjoyed could not have happened without the time, talent, and teamwork of our extremely dedicated associates. Working with equal amounts of passion and grit, we’ve become the “category killer of flooring” by revolutionizing the way people buy flooring. Our customers enjoy the largest in-stock selection of tile, wood, stone, and flooring accessories at prices no one can beat.

OPPORTUNITIES TO ADVANCE

To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.