Operations Manager

PrimeFlight Aviation Services; City of Syracuse (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

PrimeFlight Aviation Services seeks an experienced Operations Manager to oversee field operations, lead the operations team, and coordinate with airlines and airport authorities. The role emphasizes safety, policy implementation, and crisis management in partnership with senior leadership.

Responsibilities include staffing, budgeting, process improvements, audits, and ensuring regulatory compliance. The incumbent will drive efficiency, maintain service levels, and support startup operations

Qualifications

• 5 years of Leadership/Operational experience.
• Established leader in managing large teams.
• In-depth knowledge of airport operational procedures and regulatory requirements.
• Valid driver's license with acceptable driving record.
• Travel requirement >75% travel between airport stations and for meetings.
• Ability to work onsite, Monday-Friday.

Responsibilities

• Manage the delivery of services for customer airlines and airports within the contract and budget.
• Ensure safety and security policies comply with applicable standards.
• Liaise with airline station managers and airport stakeholders.
• Manage local recruiting and staffing to meet service levels.
• Monitor performance and take corrective actions.
• Collaborate with senior leadership on operational gaps and audits.
• Guide and mentor the local team.
• Investigate and report accidents and incidents.

Skills

Leadership

Project management

Team management

Airport operations

English proficiency

Job description

Description

SUMMARY OVERVIEW

The Operations Manager is responsible for overseeing all aspects of field operations, including leading the operations team, coordinating with airlines and airport authorities, and ensuring the implementation of operational procedures and policies. In addition to managing day-to-day operations, this role is key in crisis management, handling emergencies and disruptions in close collaboration with senior leadership. Continuous analysis and improvement of operational processes to increase overall efficiency.

RESPONSIBILITIES

• Manage the delivery of services for customer airlines and airports in accordance with the contract and within the agreed budget level
• Ensure safety and security policies and procedures are in accordance with all applicable standards set
• Liaise with airline station managers, airport operations managers, handling agents, Customs, Immigration and Security officials, and other airport stakeholders
• Manage local Recruiting and Staffing initiatives, following recruiting and hiring policies and procedures and ensuring staffing levels are maintained to meet internal/external service level/quality assurance standards
• Monitor performance and take action to correct any shortfalls
• Collaborate with Senior leadership operational gaps, irregularities and audits
• Guide and mentor the local team
• Investigate and report all accidents, incidents, and irregularities, including work-related accidents/incidents, passenger incidents involving PrimeFlight employees and property and/or aircraft damage
• Ensure compliance with all local, state, and federal regulations and laws as well as required security measures
• Promote and support workplace diversity initiatives
• Assist and/or lead startup operations across all lines of business
• The ability to backfill open leadership positions during times of vacancy
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Ability to work in office, onsite, Monday-Friday
• 5 years of Leadership/Operational experience
• Established leader in managing large teams
• Project Management experience is a plus
• In-depth knowledge of airport operational procedures and regulatory requirements
• Strong leadership and team management skills
• Must have a valid state-issued driver’s license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Travel requirement >75% travel between airport stations and for meetings
• Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to crawl and crouch, at times, in confined tight spaces
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.