Operations Manager

acrt; City of Rochester (NY); On-site; USD 81,000 - 109,000; Full time

Benefits offered by this job

Health plans

Life insurance

Disability insurance

401(k) with company match

Paid time off (PTO)

Job summary

Bermex, Inc. is hiring an Operations Manager in New York to lead supervisors, optimize operations, and drive customer satisfaction. The role emphasizes organization, communication, and leadership while overseeing performance, budgeting, and reporting across units.

The position offers a salary of $95,000 per year and requires at least 3 years in operations management and damage prevention. Strong interpersonal and financial skills are essential for success in this outdoor-focused role.

Qualifications

• Education: High School Diploma or GED
• Experience: 3 years in an operations management or supervisory role.
• 3 years of experience in the field of damage prevention directly managing teams of line locate technicians.
• Nice to have: Bachelor's Degree in Operations Management or Business Administration
• Experience: 5 years in operations management or supervisory role; budget development/oversight is a plus.
• 5 years in damage prevention managing teams of line locate technicians.

Responsibilities

• Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
• Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
• Supervise and review the preparation of forecast numbers for each of his/her departments
• Review performance and causes of significant variances, with corrective action plans
• Conduct performance and wage reviews for department supervision
• Ensure timely production reports and accurate record information for control, planning and customer reports
• Keep track of staffing requirements and hire new talent as needed
• Ensure monthly operation reports listing any unusual events are distributed to appropriate department(s)

Skills

Operations management

Supervisory leadership

Budget management

Leadership

Customer service

Education

High School Diploma or GED

Bachelor's Degree in Operations Management or Business Administration

Job description

Bermex, Inc.

Full time Regular

About The Team

At Bermex , we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert damage prevention services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading . At Bermex , we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team .

About the Role

The Operations Manager reports to the Senior Operations Manager at Bermex . This position play s a key role in work ing with management to improve operations, sales, profit , and employee development in order to attain customer satisfaction. This position also requires a high degree of organization , attention to detail , and exceptional interpersonal communication and leadership skills .

Salary Disclaimer: For those residing in New York, the salary for this position is $95,000/year.

What You'll Do

Operation Supervisor Management :

• Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports
• Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit
• Supervise and review the preparation of forecast numbers for each of his/her departments
• Review performance and causes of significant variances, along with corrective action plans
• Conduct performance and wage reviews for department supervision

Business Management :

• Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports
• Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets
• Ensure monthly operation reports listing any unusual events - major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel

Customer Communication :

• Handle or d efer all customer complaints to the appropriate authorities
• Professionally represent the company to clients and their customers
• Provide general information about the meter services to customers, when applicable

Other duties as assigned.

About You

Must haves:

• Education : High School Diploma or GED
• Experience: 3 years of experience in an operations management or supervisory role.
• 3 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Nice to haves:

• Education: Bachelor's Degree in O perations M anagement or B usiness A dministration
• Experience: 5 years of experience in operations management or supervisory role . A t least 1 year of experience in budget development and oversight is a plus
• 5 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Your Skills :

• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of operations, safety process, programs, and procedures
• Excellent communication skills, comfortable interacting with management and customers
• Strong analytical and financial analysis skills
• Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices
• Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to multi-task , and work independently a nd as a team
• Proven abilities of strong leadership skills
• Excellent attention to detail for problem solving and finding

Drug/Alcohol Testing :

• Drug/alcohol testing is required
• Drug/alcohol testing required per N on- R egulatory requirements for employees working with water, electric, and meters
• Drug/alcohol testing required per Federal DOT r egulations for employees working with gas meters

Benefits

Health and Safety :

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement :

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k) Retirement plan with company match

PTO Plans (after 90 completed days of service for full-time employees ) :

• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Veterans Day paid time off for our veterans
• Paid Sick Time (New York based positions ONLY)

Perks