Operations Manager

McClement; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

McClement is seeking a dynamic Manager, Operations & Field Supply Support to enhance execution in the U.S. system. The role involves collaborating with teams to implement processes and cost-saving initiatives effectively.

Candidates should possess 7+ years of experience in related fields, preferably within the Quick Service Restaurant industry. Responsibilities include overseeing field supply initiatives, conducting data analysis, and improving operational performance.

Qualifications

• 7+ years of experience in restaurant operations, equipment, field service, or related areas.
• Background in the Quick Service Restaurant (QSR) industry preferred.
• Strong analytical, mathematical, and communication skills.

Responsibilities

• Lead and support field supply service initiatives.
• Design and execute restaurant-based testing strategies.
• Collect and analyze data for yield studies.

Skills

Analytical Thinking

Communication Skills

Problem Solving

Collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Manager, Operations & Field Supply Support

Salary Range $70,000-$90,000

Overview

We’re looking for a dynamic and strategic Manager, Operations & Field Supply Support to help drive execution across key initiatives within the McDonald’s U.S. system. This role sits at the intersection of operations, supply chain, equipment, and product deployment, playing a critical part in ensuring successful implementation of new products, processes, and cost‑saving initiatives.

You’ll partner with cross‑functional teams, suppliers, and restaurant operators to deliver scalable solutions that improve efficiency, reduce risk, and enhance overall system performance.

What You’ll Do

Drive Operational Excellence & Strategy

• Lead and support field supply service initiatives, including operations supply, equipment deployment, and yield studies
• Partner with cross‑functional stakeholders to identify and execute cost‑saving opportunities
• Support category development, including testing new products and equipment
• Identify and root‑cause risks across logistics, operations procedures, restaurant costs, and production

Lead Testing, Deployment & Continuous Improvement

• Design and execute restaurant‑based testing strategies for new procedures and equipment
• Develop training tools and materials to support testing and system rollout
• Conduct end‑to‑end assessments of equipment and procedures to validate effectiveness
• Analyze performance data to identify variation, inefficiencies, and improvement opportunities

Own Yield Studies & Data Insights

• Lead system‑wide yield studies, partnering with culinary and operations teams
• Collect and analyze both quantitative and qualitative data (e.g., servings per unit, waste)
• Translate findings into actionable recommendations that support large‑scale product deployment

Engage Suppliers & Stakeholders

• Collaborate with suppliers to develop new equipment solutions and improve existing processes
• Communicate effectively with internal leaders (including Director‑level stakeholders), suppliers, and franchisees
• Navigate governance processes to successfully advance and execute initiatives
• Remove operational roadblocks and enhance system‑wide efficiency

You’ll Thrive Here If You

• Enjoy working at the intersection of operations, supply chain, and innovation
• Are a problem‑solver who can quickly identify root causes and implement practical solutions
• Thrive in a fast‑paced, ever‑changing environment with multiple priorities
• Are highly analytical and love turning data into actionable insights
• Can confidently communicate and influence across all levels, including senior leadership and external partners
• Are both strategic and hands‑on, comfortable moving from big‑picture thinking to field execution
• Take ownership and are driven to deliver measurable results
• Excel at collaboration, building strong relationships across teams, suppliers, and franchisees
• Are passionate about continuous improvement and finding better ways to work

What You Bring

• Bachelor’s degree preferred
• 7+ years of experience in restaurant operations, equipment, field service, or related areas
• Background in the Quick Service Restaurant (QSR) industry (management and/or technology strongly preferred)
• Experience with procedure development or equipment deployment (preferred)
• Knowledge of supply chain logistics (a plus)
• Previous people management experience (a plus)
• Strong analytical, mathematical, and communication skills (written and verbal)
• Proficiency in Microsoft Office tools

Core Competencies

• Analytical Thinking & Problem Solving
• Attention to Detail
• Communication & Stakeholder Engagement
• Continuous Improvement Mindset
• Customer Focus
• Multi‑Tasking & Prioritization
• Project Management
• Results Orientation

ADA Requirements

• Ability to lift 10–50 lbs
• Ability to stand/walk for extended periods
• Occasional exposure to temperature and humidity changes

Equal Employment Opportunity Statement

McClement is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.