Operations Manager

Edgesource; Charlotte, Northern (NC, KY); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Flexible PTO policy

Remote / Hybrid options

401(k) plan with match

Tuition & Professional Development

Job summary

Edgesource in Charlotte, NC is seeking an Operations Manager to oversee daily office operations, coordinate with corporate, and support customer-focused activities. This role requires strong multi-tasking, organization, and communication skills to drive operational excellence in a fast-paced environment.

The candidate will manage site operations, drive process improvements, and liaise with multiple departments to ensure service delivery and client satisfaction.

Qualifications

• Strong organizational and business operations skills.
• Excellent written and verbal communication.
• Experience coordinating administrative, operational, customer-service, or logistics activities.

Responsibilities

• Manage day-to-day operations of the Charlotte offices and ensure efficiency.
• Serve as the primary operational liaison between Charlotte offices and Edgesource Corporate.
• Provide operational updates to relevant corporate functions.
• Coordinate office needs, vendors, supplies, and facilities.
• Maintain organized records and operational files.
• Identify issues and elevate to corporate teams as needed.
• Ensure Edgesource policies are implemented locally.

Skills

Organizational skills

Customer service

Communication

Cross-functional collaboration

Office productivity

CRM systems

Education

Bachelor's degree in Business Administration, Operations, Management, Logistics

Tools

HubSpot CRM

Monday.com

Microsoft 365

Job description

Careers

Edgesource is seeking highly motivated individuals to contribute to our teams in a variety of roles. If you are dedicated to client success, have a desire to support leading programs, and value a culture of contribution, we want to talk to you!

Edgesource is an Equal Opportunity employer committed to offering competitive salaries and benefits packages for all employees.

open job opportunities about our culture

Benefits

Edgesource is committed to offering its employees a comprehensive benefits package that promote a healthy work-life balance, provide security and assurance that your individual health needs are met, and support your life goals as part of the Edgesource family! Below, you will find examples of some of the benefits we offer:

Flex Time Off

Edgesource trusts our employees to meet their job requirements and manage their time effectively.

Hybrid Workplace

A combination of remote and onsite work environments balance the needs of our employees and customers.

401K Program

Edgesource is dedicated to contributing to your retirement future.

Paid Parental Leave

Edgesource is a family friendly company recognizing the importance of welcoming your new addition.

Extensive Coverage

Providing an array of choices to meet your individual healthcare related needs are provided by the company.

Continuing Education

Offering employees the opportunity to further their education and/or job related training.

Open Job Opportunities

Operations Manager

Location

Charlotte, NC

Employment Type

Full time

Department

Engineering Software Engineering Software Engineering

Compensation

• $85K – $105K

Company Overview

For over 25 years, Edgesource Corporation has served as an innovative technology service provider for the Department of War (DOW), Department of Homeland Security (DHS), Department of State (DOS), the U.S. Intelligence Community, Law Enforcement, and other federal, state, and commercial clients locally, nationally, and abroad. From providing boutique technical solutions in support of the DOD Counter Unmanned Aerial Systems (CUAS) mission set to addressing the most critical Cybersecurity threats facing our nation as a prime contractor with the DHS Cybersecurity & Infrastructure Security Agency (CISA), a career at Edgesource is an opportunity to do meaningful, interesting, and impactful work.

Position Overview

The Operations Manager is responsible for managing the day-to-day business operations of the Charlotte offices (Clanton Park/Roseland, NC.) while serving as the primary operational liaison between the local team and Edgesource Corporate.

This position will support local leadership, employees, customers, and business activities while ensuring timely communication, coordination, and reporting across Blue List, C-UAS, Service Delivery, Accounting & Finance, Operations, and Business Development.

The ideal candidate is highly organized, customer-focused, proactive, and comfortable managing multiple priorities in a fast-paced environment. This individual should be able to independently manage office operations while recognizing when issues, risks, customer needs, or business opportunities should be elevated to Corporate Executive leadership.

Job Duties

Site & Business Operations

Manage the day-to-day operations of the Charlotte offices and help ensure the location operates efficiently and professionally.

Serve as the primary operational point of contact between the Charlotte offices and Edgesource Corporate.

Provide regular operational updates to Blue List, C-UAS Service Delivery, Accounting & Finance, Operations, Business Development, and other corporate functions as appropriate.

Coordinate office needs, vendors, supplies, facilities matters, deliveries, and other administrative requirements.

Maintain organized records, trackers, documentation, and operational files.

Identify operational issues, risks, or resource needs and elevate them to the appropriate corporate team.

Help ensure Edgesource policies, procedures, and operational requirements are consistently implemented at the Charlotte offices.

Customer Support

• Manage inbound emails, customer inquiries, and general requests, ensuring timely and professional responses.
• Schedule initial customer consultations, meetings, and follow-up activities.
• Maintain regular communication with customers and provide a high level of customer service.
• Track customer requests, open actions, and follow-up requirements.
• Identify potential customer needs or business opportunities and communicate them to Business Development and leadership.
• Support customer meetings, headquarters visits, and other business activities as needed.

Logistics & Inventory Coordination

• Coordinate logistics activities associated with customer and business requirements.
• Receive, document, and track incoming parts, equipment, components, and other shipping materials.
• Maintain accurate records of incoming and outgoing items and their shipping status.
• Coordinate with internal teams, vendors, customers, and other stakeholders to resolve logistics issues.
• Monitor outstanding items and proactively follow up to ensure deadlines and customer and government commitments are met.

Systems, Reporting & Communication

• Use Monday.com to manage tasks, workflows, action items, deadlines, and operational activities.
• Develop and maintain recurring operational reports and status updates for corporate.
• Track key activities, outstanding actions, customer requirements, and operational risks.
• Ensure information is communicated to the appropriate corporate departments in a timely manner.
• Participate in recurring meetings with corporate leadership and functional teams.

Required Qualifications

• Strong organizational and business operations skills with the ability to independently manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong customer service orientation and professional interpersonal skills.
• Demonstrated ability to interact effectively with customers, employees, vendors, and senior leadership.
• Experience coordinating administrative, operational, customer-service, or logistics activities.
• Strong attention to detail and follow-through.
• Ability to identify issues, determine appropriate next steps, and elevate matters when necessary.
• Comfortable working across multiple departments and serving as a liaison between functions.
• Proficiency with Microsoft Office/Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience using CRM, project/task management, or workflow systems.
• Ability to learn new systems and processes quickly.

Nice to Have Qualifications

• 5+ years of experience in business operations, office/site management, program operations, customer operations, logistics, or a related field.
• Experience with HubSpot CRM and Monday.com strongly preferred.
• Experience supporting a government contractor, federal customer, technology organization, engineering organization, or similar professional services environment preferred.
• Experience preparing customer quotes, coordinating contracts or purchase-related documentation, or supporting business development activities.
• Experience with inventory, parts/component tracking, shipping/receiving, or logistics coordination.
• Experience supporting headquarters or geographically dispersed business operations.
• Familiarity with government contracting processes and customer expectations is a plus.
• Must be a U.S. citizen who is eligible and wiling to obtain a security clearance.
• Bachelor's degree in Business Administration, Operations, Management, Logistics, or a related discipline preferred.
• Relevant professional experience may be considered in lieu of a degree.

Working at Edgesource

As an ISO 9001:2015 certified and CMMI Level 3 appraised small business, Edgesource specializes in providing a variety of technical solutions to include software development, database services, enterprise networking, data center virtualization, and management support. We are always seeking top-talent to join our team in helping to address the most critical technical challenges facing our nation.

At Edgesource, we understand that our employees are our greatest asset, and as such we offer a wide array of benefits to support the well-being of our staff to include:

• Flexible PTO Policy + 11 Paid Holidays
• Flexible Work Schedules (Remote / Hybrid)
• Medical / Dental / Vision / Flexible Spending Account (FSA)
• 401k Plan with Match
• Tuition & Professional Development Support
• Commuter Benefits
• Bonus & Employee Referral Programs
• Career Growth Opportunities

Disclaimer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Edgesource is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact our Recruiting Department by email at [e-mail] or by phone at [phone]

Compensation Range: $85K - $105K