Operations Manager

CVG Airport; Charlotte (NC); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Menzies Aviation Charlotte is seeking an Operations Manager to oversee day-to-day airport operations, ensuring safety, efficiency and regulatory compliance while coordinating with airline partners and service providers. You will lead supervisors and frontline staff, manage staffing, budgets, and performance metrics, and develop contingency plans for disruptions, weather events, and emergencies.

The role requires a high school diploma and two+ years of supervisory and airline operations

Qualifications

• Two+ years supervisory experience; two+ years airline operations exposure.
• Strong knowledge of airport operations and safety regulations.
• Proficiency with Microsoft Office and reporting systems.
• Ability to manage budgets, schedules and performance metrics.
• Excellent leadership, communication and problem-solving skills.

Responsibilities

• Manage daily airport operations, ensuring efficient execution of all activities.
• Oversee staffing, scheduling, and workforce allocation to meet demand.
• Ensure compliance with FAA, TSA, OSHA and company policies.
• Monitor performance metrics and implement corrective actions.
• Lead supervisors and frontline staff through coaching and development.
• Coordinate with airline representatives, airport authorities, vendors and agencies.
• Investigate incidents and implement preventive measures.
• Conduct audits to ensure safety and operational standards.
• Manage budgets, labor costs and resource utilization.
• Develop contingency plans for weather, disruptions and emergencies.
• Communicate updates, policies and procedures across teams.
• Support customer service initiatives and resolve escalations.
• Drive continuous improvement in efficiency and service quality.
• Other duties as assigned.

Skills

Leadership

Communication

Crisis management

Team supervision

Regulatory knowledge

Education

High School Diploma

Tools

Microsoft Office

Operational reporting systems

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Operations Manager is responsible for overseeing day-to-day operational activities at the airport to ensure safe, efficient, and compliant operations. This role manages operational teams, coordinates with airline partners, airport authorities, government agencies, and service providers, and ensures exceptional service delivery while maintaining compliance with all regulatory and safety requirements.

What you will be doing

• Manage daily airport operations, ensuring efficient execution of all operational activities.
• Oversee staffing, scheduling, and workforce allocation to meet operational demands.
• Ensure compliance with allairports, airline, federal, state, and local regulations, including FAA, TSA, OSHA, and company policies.
• Monitor operational performance metrics and implement corrective actions to improve service delivery.
• Lead and develop supervisors and frontline employees through coaching, training, and performance management.
• Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations.
• Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures.
• Conduct regular audits and inspections to ensure compliance with safety and operational standards.
• Manage operational budgets,laborcosts, and resource utilization.
• Develop and implement contingency plans for weather events, operational disruptions, and emergency situations.
• Ensure proper communication of operational updates, policies, and procedures across all teams.
• Support customer service initiatives and resolve escalated customer concerns when necessary.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.
• Other duties as assigned

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• High School Diploma or equivalent.
• Minimum of3years of airport, airline, aviation services, or transportation operations experience.
• Minimum of 2 years of supervisory or management experience.
• Strong knowledge of airport operations, safety regulations, and compliance requirements.
• Experience managing large teams in a fast-paced operational environment.
• Proficiency with Microsoft Office Suite and operational reporting systems.
• Ability to analyze data, identify trends, and implement process improvements.
• Excellent leadership, communication, and problem-solving skills.
• Experience managing schedules and budgets and tracking performance metrics.
• Excellent verbal and written communication skills.
• Adaptable and flexible to an ever-changing work environment.
• Ability to manage multiple priorities in a dynamic environment.
• Strong decision-making and crisis management skills.
• Excellent organizational and time-management skills.
• Ability to work collaboratively with diverse stakeholders.

Preferred Requirements

• Supervisor/Manager experience in airline operations.

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contacttherecruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Education

Required

High School or better.

Experience

Required

two (2) plus years of supervisory experience and at least two (2) years of airline operations experience.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.