Operations Manager

Sonepar; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Parental leave

401(k) with match

Disability coverage

Life insurance

Wellness program

Gym reimbursement

EAP

Employee shareholder opportunity

Job summary

Capital Electric in Charlotte, NC is seeking an Operations Manager to lead multi-shift Transportation and Wire operations, establish standard work, and drive continuous improvement. You will develop teams, monitor KPIs, and ensure safe, on-time performance for customers.

Responsibilities include coordinating material flow between Wire, Inventory, Shipping and Dispatch, and aligning staffing with demand while controlling costs. A data-driven, safety-focused leader is essential.

Qualifications

• 3–5 years in warehouse or transportation leadership.
• Experience leading multiple operations functions across shifts.
• Knowledge of dispatch, routing, and safety/compliance.
• Experience with CI methodologies and KPI-driven improvement.

Responsibilities

• Lead day-to-day Transportation and Wire operations across multiple shifts.
• Establish standard work for wire cutting, quality verification, labeling, reel management, staging, dispatch readiness, and inventory accuracy.
• Manage workload, staffing, productivity, scrap, quality, capacity, and on-time completion using measurable KPIs and clear performance expectations.
• Coordinate material and information flow between Wire, Inventory, Picking, Shipping, Dispatch, Transportation, and branch operations.
• Coordinate large or complex wire orders, staged deliveries, JIT requirements, same-day needs, and other jobs requiring early alignment between Wire and Transportation.
• Oversee transportation execution, including dispatch, route and schedule coordination, manifest closure, transportation documentation, local claims, service exceptions, and last-mile delivery performance.
• Monitor transportation capacity, service, cost, and delivery performance; identify risks early and implement corrective actions before customer commitments are affected.
• Ensure efficient use of labor, equipment, fleet, and operational resources while supporting budget and service objectives.
• Lead CI into daily operations through KPI reviews, standard work, root-cause analysis, corrective actions, and structured problem solving.

Skills

Operations leadership

Transportation management

Wire operations

CI / Lean

ERP / WMS / TMS

Safety compliance

Staff coaching

Tools

Reel Power

Graham International

Wire cutting equipment

Job description

Operations Manager

Req ID: 51989

Date: Oct 16, 2026

Location:

Charlotte, NC, US, 28273

Company: Sonepar

Brand: Capital Electric

There's a Place for You at Capital

A career at Capital Electric is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Capital Electric offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate in Maryland, Virginia, Pennsylvania, West Virginia, North Carolina, South Carolina and Georgia, and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives. Within Capital Electric, we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

The Operations Manager provides cross-functional leadership for multi-shift operations spanning Transportation, Wire, and Continuous Improvement (CI) within the Distribution Center. This role is accountable for safe, efficient, and customer-focused execution across outbound transportation, wire processing, inventory flow, quality, and service. The manager establishes standard work, develops teams, monitors key performance indicators, and uses structured problem solving to improve productivity, accuracy, cost, and on-time performance.

Main Job Duties:

Operations Management

Lead day-to-day Transportation and Wire operations across multiple shifts, aligning staffing, workload, equipment, and priorities with customer and outbound requirements.

Establish and sustain standard work for wire cutting, quality verification, labeling, reel management, staging, dispatch readiness, and inventory accuracy.

Manage workload, staffing, productivity, scrap, quality, capacity, and on-time completion using measurable KPIs and clear performance expectations.

Coordinate material and information flow between Wire, Inventory, Picking, Shipping, Dispatch, Transportation, and branch operations.

Coordinate large or complex wire orders, staged deliveries, JIT requirements, same-day needs, and other jobs requiring early alignment between Wire and Transportation.

Oversee transportation execution, including dispatch, route and schedule coordination, manifest closure, transportation documentation, local claims, service exceptions, and last-mile delivery performance.

Monitor transportation capacity, service, cost, and delivery performance; identify risks early and implement corrective actions before customer commitments are affected.

Ensure efficient use of labor, equipment, fleet, and operational resources while supporting budget and service objectives.

Continuous Improvement (CI)

Build CI into daily operations through KPI reviews, standard work, root-cause analysis, corrective actions, and structured problem solving.

Analyze operational data to identify trends, recurring issues, waste, and opportunities to improve productivity, quality, inventory accuracy, cost, and customer service.

Lead process-improvement initiatives across Transportation and Wire and ensure improvements are documented, measured, and sustained.

Establish operating rhythms such as daily huddles, performance boards, shift handoffs, and escalation processes that create visibility and accountability.

Partner cross-functionally to improve warehouse-to-transportation handoffs, route readiness, order flow, and end-to-end customer service.

Team Leadership

Lead, coach, and develop supervisors, leads, Wire Cutting Associates, drivers, dispatchers, and operational associates as applicable.

Conduct daily start-up meetings and communicate safety, service, quality, productivity, and performance targets.

Establish clear ownership, accountability, and escalation paths across shifts and functional areas.

Train teams on safe equipment operation, quality standards, standard work, problem solving, and CI practices.

Foster a culture of accountability, teamwork, employee engagement, continuous improvement, and customer focus.

Safety & Compliance

Ensure operations comply with OSHA, company safety policies, applicable transportation requirements, and electrical standards.

Reinforce safety, 5S, equipment standards, PPE requirements, and company compliance expectations throughout the operation.

Conduct routine safety audits and partner with Safety and Maintenance teams on equipment inspections, preventive maintenance, and incident reporting.

Investigate operational, quality, transportation, and safety exceptions and implement corrective actions to prevent recurrence.

Skills/Knowledge/Abilities:

Experience:3-5 years of progressively responsible experience in warehouse, transportation, logistics, distribution, or related operations; supervisory or management experience preferred. Experience leading multiple operational functions or shifts is strongly preferred.

Transportation:Working knowledge of dispatch, routing, scheduling, fleet or carrier coordination, last-mile delivery, transportation documentation, service performance, and applicable safety/compliance requirements.

Wire Operations:Experience with wire cutting operations, measurement and quality controls, reel management, material staging, and automated wire cutting equipment (e.g., Reel Power, Graham International, or equivalent) preferred.

Continuous Improvement:Demonstrated experience using KPIs, standard work, root-cause analysis, corrective action, and process-improvement methods to drive measurable operational results. Lean or Six Sigma experience is a plus.

Systems & Analytics:Proficiency with ERP/WMS/TMS systems, barcode scanning technology, operational reporting, and data analysis; Eclipse experience preferred.

Leadership:Strong leadership, coaching, communication, organizational, and decision-making skills with a data-driven, safety-focused, customer-centered approach.

Mechanical aptitude and troubleshooting skills.

Soft Skills: Excellent leadership, communication, and organizational abilities; data-driven and safety-oriented.

What We Offer You

We offer great family-friendly benefits to full-time associates:

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company match

Professional and personal development programs

Opportunity to become a shareholder

Employer-paid short- and long-term disability

Employer-paid life insurance for spouse and dependents

Robust wellness program

Gym reimbursement

Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations." LinkedIn: https://www.linkedin.com/company/capitalelectric/

Facebook: https://www.facebook.com/CapitalElecSply/

Learn more at https://www.capitalelectricsupply.com/about

Capital Electric is part of the Sonepar family of brands:https://www.soneparusa.com/us-en/about-us

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or [e-mail].

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more,Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.