Operations Manager

Simple Solutions Psychotherapy; California (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Simple Solutions Psychotherapy is seeking an Operations Manager to oversee and improve day-to-day operations, ensuring efficient client services and meaningful social impact. You will implement strategic operational plans, manage multiple departments, and lead teams while promoting continuous improvement and innovation.

The role requires strong leadership, budgeting, and cross-functional coordination, with a focus on performance metrics and policy implementation across the organization.

Qualifications

• Strong understanding of business, finance, and operational practices.
• Excellent verbal, written, and interpersonal communication skills.
• Proven leadership, diplomacy, and people-management abilities.
• Strong analytical, decision-making, and problem-solving skills.
• Highly organized with strong attention to detail.
• Proficiency in Microsoft Office Suite and operational software.
• Experience with databases and project management tools.

Responsibilities

• Establish and monitor quantitative and qualitative performance metrics (KPIs).
• Analyze and improve business processes and operational procedures.
• Implement policies and procedures to improve daily operations.
• Ensure safe, adequate, and compliant work environments.
• Oversee multiple departments and ensure alignment with CEO-established goals.
• Communicate new directives, policies, and procedures clearly to leadership and staff.
• Improve customer satisfaction through operational enhancements.
• Coordinate efforts across business office, clinical, and case management teams.
• Promote a positive organizational image internally and externally.
• Manage operational budgets and ensure fiscal accountability.
• Collaborate with leadership to ensure smooth workflows and alignment.

Skills

Leadership and people management

Communication

Analytical decision making

Operational planning

Attention to detail

Microsoft Office

Databases

Project management tools

Tools

Microsoft Office Suite

Project management tools

Databases

Job description

Job Description

Job Description

Job Summary

The Operations Manager is responsible for overseeing and improving day-to-day operations to ensure efficiency, high-quality client services, and meaningful social impact. This role executes the company’s strategic goals by developing and implementing operational strategies, managing multiple departments, overseeing budgets, and leading teams while fostering a culture of continuous improvement and innovation.

Supervisory Responsibilities

• Participate in the hiring, training, and development of departmental managers
• Organize, oversee, and support departmental workflows and schedules
• Conduct timely and constructive performance evaluations
• Address employee discipline and terminations in accordance with company policy
• Implement the CEO’s vision and strategic objectives at an operational level
• Lead, mentor, and train the management team
• Develop strategies for recruiting, training, and retaining high-performing staff

Key Duties and Responsibilities

• Establish and monitor quantitative and qualitative performance metrics (KPIs)
• Analyze and improve business processes and operational procedures
• Implement policies and procedures to improve daily operations
• Ensure safe, adequate, and compliant work environments
• Oversee multiple departments and ensure alignment with CEO-established goals
• Communicate new directives, policies, and procedures clearly to leadership and staff
• Improve customer satisfaction through operational enhancements
• Coordinate efforts across business office, clinical, and case management teams
• Promote a positive organizational image internally and externally
• Manage operational budgets and ensure fiscal accountability
• Collaborate with leadership to ensure smooth workflows and alignment

Required Skills and Abilities

• Strong understanding of business, finance, and operational practices
• Excellent verbal, written, and interpersonal communication skills
• Proven leadership, diplomacy, and people-management abilities
• Strong analytical, decision-making, and problem-solving skills
• Highly organized with strong attention to detail
• Proficiency in Microsoft Office Suite and operational software
• Experience with databases and project management tools