Operations Manager

Metropolis Technologies; Berkeley (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Disability insurance

Life insurance

Accident insurance

401(k)

Paid time off

Job summary

SP+ seeks an Operations Lead in Berkeley to manage a diverse team and deliver exceptional client service. You’ll oversee staffing, training, and daily operations, ensuring accurate cash control, safety, and cost efficiency across the facility.

Your leadership will drive profitability and customer satisfaction in a fast-paced environment. Responsibilities include supervising staff, resolving client concerns, budgeting, and coordinating with procurement to meet service standards.

Qualifications

• Demonstrated leadership of diverse teams.
• Experience delivering high-quality customer service.
• Budgeting and P&L review is a plus.

Responsibilities

• Resolve client requests promptly and communicate improvements.
• Hire, train, and supervise a diverse team.
• Ensure parking, security, and cash control procedures.
• Maximize profitability through revenue development and budget management.
• Oversee procurement and vendor services.

Skills

Leadership

Customer focus

Budgeting

Problem solving

Communication

Tools

MS Office

CRM software

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

What you’ll do

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Qualifications

What you need

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

License Requirement

Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Salary Range

: $80,000-$85,000 per year

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
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Location

US-CA-BERKELEY