Operations Management Trainee- (Baltimore)

TK Elevator; Linthicum (MD); On-site; USD 45,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan with company match

Tuition reimbursement

Job summary

TK Elevator offers a 6-month paid Operations Management Training Program intended to develop leaders for Service and Repair Operations. It starts with 2 months in Atlanta at Americas Headquarters, including Safety, Elevator Bootcamp, and HR/IT overview, followed by 4 months in-branch for hands-on training and manager shadowing.

The program aims to promote to Superintendent and future leadership roles. This safety-sensitive position requires teamwork, problem-solving, and the ability to lift up

Qualifications

• Associates Degree or trade school diploma with 1 year of field service experience.
• OR 2+ years of field service experience.
• OR military service; OR 1+ year TKE experience.

Responsibilities

• Oversee and support technicians in service and repair operations.
• Coordinate with clients to provide excellent customer service.
• Review call backs, analyze data, and provide feedback to management.
• Lead on-site visits and safety trainings; participate in area opportunities.

Skills

Organizational skills

Problem solving

Communication skills

Customer service

Negotiation

Project management

Conflict resolution

Education

Associate degree

Trade school diploma

Military service

1+ year TKE experience

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

Build Your Future as a Leader at TK Elevator

Are you a driven, ambitious professional ready to launch a leadership career with one of the world's leading elevator and vertical transportation companies? If you're energized by solving problems, working with people, and making an impact in a fast-paced environment, TK Elevator's Operations Management Training Program is designed for you.

This 6-month paid leadership development program provides hands‑on experience, technical training, and management exposure that prepares you for a leadership role within our Service and Repair Operations Teams. Upon successful completion, you'll step into a Superintendent position and begin your path toward becoming a future leader.

Class Start Date: February 2027.

Training Overview

2 months in Atlanta at our Americas Headquarters (TKE pays room and board)

• Safety, Sustainability, Elevator Bootcamp, and Operating Procedures
• Overviews of Human Resources and IT systems; skills development

4 months in branch as an Associate Superintendent (Service and Repair)

• On the job training, job shadowing, online training, potential travel to participate in Area opportunities.
• Support technicians, review call backs, support customers, observe quality audits, partner with Account Managers, analyze data, and provide feedback to management.

Superintendent Overview (Service and Repair)

• Oversee and support our technicians, partner with clients to provide excellent customer service, and work directly with Account Managers.
• Lead service and repair operations in a defined geographic area in an efficient and cost effective manner.
• Sample activities: visit job sites, conduct quality audits, support technicians, and facilitate safety trainings.

Join TK Elevator’s Operations Management Training Program and emerge as a leader.

This is a safety sensitive position.

EDUCATION & EXPERIENCE:

• Associates Degree or trade school diploma with 1 year of field service experience; OR 2+ years of field service experience; OR military service; OR 1+ year TKE experience.
• Strong organizational, problem solving, and communication skills.
• Ability to master excellent customer service, negotiation, project management, and conflict resolution.
• Ability to lift up to 50 pounds.
• Ability to understand mechanical, physical, and spatial principles.

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Salary range: $39.50-$39.50

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre‑tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full‑time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Important note:

TK Elevator is committed to a prejudice‑free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier‑free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond