Operations Management Trainee

Ryder System, Inc.; Burnsville (MN); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Job summary

Ryder System, Inc. in Burnsville, MN seeks an Operations Management Trainee to support shop management, drive cost savings, and improve customer retention.

You will work across Operations, Asset Management, Sales, Quality, and Rental Management to gain hands-on fleet maintenance experience and build a strong operations foundation. The program progresses toward an Ops Supervisor role with relocation after training and opportunities to advance based on performance.

Qualifications

• Bachelor’s Degree required.
• 1 year or more in customer service with issue-resolution experience preferred.
• Strong PC knowledge including spreadsheet and word processing software.
• Basic understanding of Business Finance, controls and metrics.

Responsibilities

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow‑up, breakdowns and vehicle status updates; oversee technician work planning for efficiency.

Skills

Customer service

Communication skills

Mechanical skills

Time management

Teamwork

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Job description

Job Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric‑based initiatives. This role requires the trainee to work cross‑functionally across Operations, Asset Management, Sales, Quality, and Rental Management. The programme is fast‑paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. You will carve out your own career path and have opportunities to be promoted from within, based on performance. The ideal progression is an Ops Supervisor. The position is an opportunity to learn how to manage a heavy‑duty truck repair shop while being paid to train.

Location & Schedule

• Location: Burnsville, MN
• Schedule: Monday – Friday
• Hours: 10:00am to 6:30pm
• Salary: Paid weekly – determined based on internal equity, market data, applicant’s skills, prior relevant experience and certain degrees or certifications.

Essential Functions

• Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policy and processes are followed to optimise running costs and maintenance overhead.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow‑up, breakdowns and vehicle status updates; oversee technician work planning for efficiency, training and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training programme is required.
• Perform other duties as assigned.

Skills & Abilities

• Detail oriented with excellent follow‑up practices.
• Strong verbal and written communication skills.
• Instill commitment to organisational goals.
• Capable of multi‑tasking, highly organised, with excellent time‑management skills.
• Prioritise work.
• Flexibility to operate and self‑driven to excel in a fast‑paced environment.
• Strong mechanical skills.
• Effective interpersonal skills and excellent influencing skills.
• Ability to create and maintain professional relationships within all levels of the organisation (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.

Qualifications

• Bachelor’s Degree.
• 1year or more in customer service with issue‑resolution experience (preferred).
• Strong PC knowledge/skills to include spreadsheet and word processing software packages (advanced).
• Basic understanding of Business Finance, controls and metrics (beginner).

Company Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation

• Pay Type: Salaried
• Minimum Pay Range: $55,000
• Maximum Pay Range: $55,000
• The position may also be eligible to receive an annual bonus, commission, and/or long‑term incentive plan based on the level and/or type.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax‑advantaged 401(k) retirement savings plan.

Equal Opportunity Employer

Ryder is proud to be an Equal Opportunity Employer and DrugFree workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Additional Screening and Compliance

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Legal and Policy Notices

Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act.