Operations Leader: Landscaping & Field Operations

BrightView; Pontiac (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan with employer contribution

Paid holidays

Paid time off

Tuition reimbursement

Job summary

BrightView Landscapes, LLC is seeking an Operations Manager in Michigan to oversee day-to-day branch operations, staff, and workflows while driving efficiency and safety. This field-based role partners with multiple departments to deliver exceptional customer service and meet financial targets.

Responsibilities include labor forecasting, procurement, inventory control, and compliance. Strong leadership, communication, and data-driven decision-making are essential.

Qualifications

• Associate’s or Bachelor’s degree in a landscape or business-related field, or equivalent experience in a service-based industry
• Minimum 7 years of experience in the construction or landscaping industry
• Minimum 2-3 years of management experience within the landscape or service industry
• Qualified Applicator License (Pesticide or Fertilizer) preferred
• Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and company systems such as FSM, BrightPath, MFP/WAR calls
• Experience with mobile applications and image sharing
• Bilingual in English and Spanish preferred

Responsibilities

• Process Improvement and Efficiency: Analyze operational processes and workflows, identify inefficiencies, and implement changes to enhance productivity, quality, and cost-effectiveness
• Team Leadership and Development: Supervise, train, and develop staff, conduct performance evaluations, foster a positive work environment, and address team issues promptly
• Forecasting and Labor Management: Execute weekly and monthly labor planner, monitor expenses, allocate resources efficiently, and ensure the branch operates within forecasted labor hours/dollars/percents to meet financial targets
• Procurement and Inventory Management: Source products from preferred vendors, manage inventory levels to meet demand without overstocking, facilitate equipment tracking and preventive maintenance, and ensure timely vendor deliveries
• Safety, Compliance and Risk Management: Ensure operations comply with industry regulations, enforce company safety standards, identify potential risks and implement strategies to mitigate, execute compliance processes (e.g., Stretch & Flex, Gate Check, ETC), conduct audits, and maintain accurate safety documentation
• Reporting and Performance Metrics: Track and report KPIs to track operational performance, report operational challenges to the Branch Manager daily, leverage company systems and tools such as BrightPath, Power BI, Leadr, Field Management Systems, and Estimating (CPQ) to inform data-driven decisions and drive continuous improvement
• Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
• Project Management: Lead and coordinate operational projects, ensuring work is delivered on time, within scope, and aligned with branch growth and operational goals
• Resource Planning: Oversee staffing, equipment, and technology allocation; anticipate forecast operational needs; plan for future resource requirements; and ensure sufficient capacity to meet demand
• Collaboration and Communication: Partner with internal branch departments (Office Admin, Operations, Sales, Account Management) and external vendors/clients to support smooth operations and communicate/execute operational excellence strategies

Job description

BrightView Landscapes, LLC is seeking an Operations Manager in Michigan to oversee day-to-day branch operations, staff, and workflows while driving efficiency and safety. This field-based role partners with multiple departments to deliver exceptional customer service and meet financial targets.

Responsibilities include labor forecasting, procurement, inventory control, and compliance. Strong leadership, communication, and data-driven decision-making are essential.