Operations Leader - Full Time

SEPHORA; Richmond (VA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora is seeking an Operations Leader at our VA-Short Pump store to drive operational excellence and an exceptional client experience. The role oversees the operations team, inventory, merchandising, and staff coaching to build a high-performing store.

You will lead with impact, ensure standards are met, and promote a culture of inclusivity and customer focus in a fast-paced retail environment.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment.
• Lead visual merchandising and store maintenance to uphold Sephora’s brand and drive sales.
• Partner with the team to deliver exceptional service and achieve store goals.
• Coach and develop team members, guiding performance and growth.
• Foster inclusivity and teamwork to promote a culture of openness and accountability.
• Uphold Sephora standards by following company policies and ensuring a safe, enjoyable shopping experience.

Skills

Leadership

Communication

Problem-solving

Organization

Time management

Team development

Accountability

Job description

Job ID: 292671

Store Name/Number: VA-Short Pump (0712)

Address: 11800 West Broad St Ste 1416, Richmond, VA 23233, United States (US)

Hourly/Salaried: Hourly (Non-Exempt)

Full Time/Part Time: Full Time

Position Type: Regular

Your Role at Sephora

As an Operations Leader, you’ll be a key driver of operational excellence—ensuring the store runs efficiently and supports an exceptional client experience. You’ll lead the operations team, oversee inventory and merchandising, and coach others to perform at their best. If you’re passionate about retail operations and love developing people, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Lead with impact You’ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience Partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience for all

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/hours
• Full Time: 30-40 hours/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
• Proven ability to lead, coach, and develop teams to achieve goals
• Strong attention to detail with excellent problem-solving and organizational skills
• Effective time management and ability to prioritize in a dynamic environment
• Excellent communication and interpersonal skills
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
• Physically able to lift and carry up to 50 pounds as needed

While at Sephora, you’ll enjoy

Inclusion & Belonging

We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

Meaningful Rewards

Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here

$24.00 - $27.50/hr.. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.