Operations Leader - Full Time

SEPHORA; Oak Brook (IL); On-site; USD 74,390,000 - 85,962,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusion & Belonging

Job summary

Sephora is seeking an Operations Leader at the Oak Brook store to drive operational excellence, oversee inventory and merchandising, and coach a team to deliver exceptional client experiences.

You will lead the operations team, ensure standards are met, and support a high-performing store environment. This role emphasizes coaching, accountability, and a bias for action in a fast-paced retail setting.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Strong ability to lead, coach, and develop teams to achieve goals.
• Excellent attention to detail and organizational skills.
• Effective time management in a dynamic retail environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment while maintaining operational standards.
• Lead visual merchandising, promotions, and store upkeep to drive the Sephora brand and sales.
• Partner with the team to deliver exceptional client service and meet store goals.
• Coach and develop team members, training on processes, selling behaviors, and performance metrics.
• Promote inclusivity and teamwork, fostering a culture of openness and accountability.

Skills

Leadership experience

Team coaching

Operational excellence

Retail/Hospitality knowledge

Job description

Job ID: 294394

Store Name/Number: IL-Oak Brook (0254)

Address: 104 Oakbrook Center, Oak Brook, IL 60523, United States (US)

Hourly/Salaried: Hourly (Non-Exempt)

Full Time/Part Time: Full Time

Position Type: Regular

Your Role at Sephora: As an Operations Leader, you’ll be a key driver of operational excellence—ensuring the store runs efficiently and supports an exceptional client experience. You’ll lead the operations team, oversee inventory and merchandising, and coach others to perform at their best. If you’re passionate about retail operations and love developing people, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Lead with impact You’ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience Partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience for all

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/ hours
• Full Time: 30-40 hours/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
• Proven ability to lead, coach, and develop teams to achieve goals
• Strong attention to detail with excellent problem-solving and organizational skills
• Effective time management and ability to prioritize in a dynamic environment
• Excellent communication and interpersonal skills
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
• Physically able to lift and carry up to 50 pounds as needed

While at Sephora, you’ll enjoy

Inclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here

$26.00 - $30.00/hr.. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.