Operations Leader - Full Time

sephora.com; Charlotte (NC); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Inclusion & Belonging

Meaningful Rewards

Healthcare & wellbeing benefits

Job summary

Sephora, located in Atherton Mall, Charlotte, NC, is seeking an Operations Leader to drive store operations and deliver an exceptional client experience.

You will lead the operations team, oversee inventory, merchandising, and coaching, ensuring standards and a welcoming environment for clients. This is a full-time role requiring 2+ years of leadership in retail and strong communication skills.

Qualifications

• Minimum 2 years of leadership experience in retail operations.
• Proven ability to lead and develop teams.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to lift up to 50 pounds.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment.
• Lead visual merchandising and store presentation.
• Deliver exceptional customer service and meet store goals.
• Coach and train team members on processes and metrics.
• Promote inclusivity and teamwork.
• Uphold Sephora policies and create a safe shopping environment.

Skills

Leadership

Inventory management

Coaching

Operational excellence

Communication

Job description

Job ID: 296006

Store Name/Number: NC-Atherton Mill (1220)

Address: Atherton Mall 2036 South Blvd., Suite C, Charlotte, NC 28203, United States (US)

Hourly/Salaried: Hourly (Non-Exempt)

Full Time/Part Time: Full Time

Position Type: Regular

Your Role at Sephora:

As an Operations Leader, you’ll be a key driver of operational excellence—ensuring the store runs efficiently and supports an exceptional client experience. You’ll lead the operations team, oversee inventory and merchandising, and coach others to perform at their best. If you’re passionate about retail operations and love developing people, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Lead with impact You’ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience Partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience for all

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/ hours
  • Full Time: 30-40 hours/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
• Proven ability to lead, coach, and develop teams to achieve goals
• Strong attention to detail with excellent problem-solving and organizational skills
• Effective time management and ability to prioritize in a dynamic environment
• Excellent communication and interpersonal skills
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
• Physically able to lift and carry up to 50 pounds as needed

While at Sephora, you’ll enjoy

• Inclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
• Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here
• $24.00 - $27.50/hr.. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.