Operations Leader - Full Time

Sephora; Baltimore (MD); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing program

Inclusive culture

Job summary

Sephora MD-Harbor East in Baltimore seeks an Operations Leader to drive store performance, overseeing inventory, merchandising and coaching the team to deliver an exceptional client experience.

You will lead with accountability, uphold Sephora's standards, support peak hours staffing, and partner with the team to achieve store goals while fostering an inclusive, collaborative culture.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Strong communication and interpersonal skills.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact by overseeing inventory management, replenishment, order fulfillment, and maintaining operational standards.
• Drive brand presentation through visual merchandising, promotions, and store maintenance to support sales.
• Support client experience by partnering with the team to deliver exceptional service and hit store goals.
• Coach and develop team members, guiding them on Sephora processes, selling behaviors, and performance metrics.
• Foster inclusivity and teamwork, promoting a culture of openness and accountability.
• Uphold Sephora standards by following policies and ensuring a safe, enjoyable shopping environment.

Skills

Leadership

Inventory management

Coaching

Customer service

Communication

Job description

Store Name/Number: MD-Harbor East (1354)

Address:1001 Fleet Street, Baltimore, MD 21202, United States (US)

Hourly/Salaried: Hourly (Non-Exempt)

Full Time/Part Time:Full Time

Position Type: Regular

Your Role at Sephora

As an Operations Leader, you’ll be a key driver of operational excellence—ensuring the store runs efficiently and supports an exceptional client experience. You’ll lead the operations team, oversee inventory and merchandising, and coach others to perform at their best. If you’re passionate about retail operations and love developing people, this is your moment to Belong to Something Beautiful.

Key Responsibilities

• Lead with impact You’ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience Partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience for all

Flexible Scheduling and Reliability

• Must meet the required minimum number of weekly shifts/ hours
  • Full Time: 30-40 hours/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications/Experience

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
• Proven ability to lead, coach, and develop teams to achieve goals
• Strong attention to detail with excellent problem-solving and organizational skills
• Effective time management and ability to prioritize in a dynamic environment
• Excellent communication and interpersonal skills
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
• Physically able to lift and carry up to 50 pounds as needed

While at Sephora, you’ll enjoy

Inclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.

Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here

$26.00 - $30.00/hr.. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.