Operations Lead - Westfarms Mall

ALO; West Hartford (CT); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Wellness Club membership

Medical/dental/vision options

401K with matching

Monthly incentives

Clothing allowance

Free yoga classes at Sanctuaries

Job summary

ALO is hiring an Operations Lead in West Hartford to drive profitability and efficiency. You will work with Operations and Visual Managers, oversee stockroom and floor operations, lead a team, and ensure safety and cleanliness across the store.

You will manage inventory accuracy, shipments, replenishment, and visual standards while leveraging metrics to inform business decisions and achieve KPI targets. This role requires full-time availability including holidays.

Qualifications

• 2+ years in a client-focused, sales environment.
• Proven leadership and decision-making capabilities.
• Open to feedback and committed to team growth.
• Self-motivated with focus on results and teamwork.
• Strong interpersonal and written communication skills.
• Aligns with ALO’s guiding principles.
• Requires constant movement throughout store areas.
• Ability to lift/move up to 50 pounds and perform climbing tasks.
• Ability to stand and move for entire shifts.

Responsibilities

• Lead inventory processes to maximize accuracy and reduce shrink.
• Investigate inventory issues with GM to close gaps.
• Oversee shipments, receiving, replenishment, and floor recovery.
• Maintain strong visual standards on the sales floor.
• Support safe operations via strict stockroom standards.
• Collaborate with leaders on reporting, budgets, expenses, and vendors.
• Move across the floor to meet business and guest needs.
• Recruit and develop Operations Associates; provide feedback.
• Coordinate cross-functional training and execute directives.
• Open/close store according to back-of-house standards.

Skills

Client-centric sales

Leadership

Feedback oriented

Self-motivated

Interpersonal skills

Written communication

Guiding Principles alignment

Movement throughout store

Physical stamina

Ladder/climb safety

Job description

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Operations Lead is a member of the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with Operations & Visual Managers in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Operations Leader

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to upscale process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes

Business Leader

• Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Flow Experience Leader

• Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
• Execute company-level operation-focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPI’s
• Opens and closes the store in accordance with back of house (BOH) standards

OPERATIONS LEAD QUALIFICATIONS

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

OPERATIONS LEAD SCHEDULE

To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January.

As an Equal Opportunity Employer,ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

JUST SOME OF THE PERKS

• Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents
• 401K with company matching
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

The Company’s Lead base pay ranges from $19.00 - $23.00/ hour in West Hartford, CT. Please also note, Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness Club.

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