Operations Lead - PT

At Home Group Inc.; Lafayette (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

At Home Group Inc. is seeking an Operations Lead to support store processes and maintain a selling culture aligned with company standards designed to drive sales.

The OL handles opening, closing, training, and task delegation while prioritizing safety, ethics, and compliance in a warehouse-format retail setting. The role requires enthusiastic participation in lifting, stocking, and moving merchandise, with open availability including nights and weekends, and a collaborative approach to lead the

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Background check will be completed.
• Excellent verbal and written communication.
• Flexible schedule including nights, weekends, and some holidays.
• Ability to lift 50 lbs. and team lift 100 lbs.
• Able to stand or walk for prolonged periods.
• Reliable, trustworthy and ethical mode of conduct.

Responsibilities

• Open, close, and front‑end processes, ensuring operational readiness and housekeeping.
• Coordinate staffing to maximize traffic, sales, and customer experience while complying with policies.
• Plan and assign daily/weekly zone workload to meet store and sales goals.
• Support inventory control, safety, and loss prevention to keep store profitable.
• Lead training, coaching, planning, monitoring, and performance appraisal of team members.
• Use daily interactions and team huddles to reinforce customer experience training.
• Handle freight processes for incoming freight and transitions, including stocking and shelf maintenance.
• Perform other duties as needed by business requirements.
• Maintain open availability, including nights and weekends.

Skills

Verbal communication

Written communication

Comprehension

Team leadership

Attention to detail

Safety awareness

Physical stamina

Education

High school diploma or equivalent

Job description

Job Summary

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring all aspects are maintained to documented company standards designed to drive sales. The OL works on all operation processes—including opening, closing, training, and delegation of tasks—while always demonstrating a culture of ethical conduct, safety, and compliance. The OL’s responsibilities require enthusiasm for vigorous lifting, carrying, moving around the warehouse-format store, and stocking.

Key Roles and Responsibilities

• The OL performs all store opening, closing, and front‑end processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security.
• The OL coordinates directly with the Assistant Store Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with company time‑keeping policies, meeting labor model standards, customer interaction standards, and business metrics.
• The OL participates in task management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
• The OL supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss‑prevention expense control, and customer experience so the store will operate effectively and profitably.
• The OL drives productivity by training, coaching, planning, monitoring, and appraising results.
• The OL leverages daily interactions and team huddles to communicate and teach/training topics that support the customer experience.
• The OL participates in all freight processes for incoming freight and/or transitions.
• The OL processes freight, sorts and stocks products on shelves, including down stocking and end‑cap maintenance, while maintaining a neat, clean, and organized store.
• All other duties assigned based on business needs.
• Open availability (nights and weekends).

Qualifications and Competencies

• At least 18 years old.
• High school diploma or equivalent.
• Background check will be completed.
• Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
• Ability to work a flexible schedule, including nights, weekends, and some holidays.
• Ability to lift a minimum of 50 lbs. and team lift 100 lbs., as well as move merchandise around the warehouse-format store routinely.
• Ability to use hands to finger, handle, or feel objects or controls; reach with hands and arms.
• Ability to stand or walk for prolonged periods of time.
• Ability to bend, climb, and reach at times. Work independently and within a team.
• Strong attention to detail.
• Reliable and trustworthy role model for ethical and honest behavior, doing the right thing for the team member, the customer, and the company in all situations.
• Creates a sense of urgency; promotes teamwork; delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
• Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a work environment that is smart, scrappy, safe, and fun.
• Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.