Operations Lead - Office & Client Care (On-Call)

Cornerstone Caregiving; Town of Middleton (WI); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director in Wisconsin to report to the Operating Director and lead in-office staff, overseeing scheduling, administrative, and operational functions.

You will share on-call responsibilities with other managers, support client care and staff development, and ensure adherence to state requirements while maintaining high client satisfaction.

Qualifications

• High school diploma or equivalent.
• 2+ years experience in admin/office management/workforce management.
• Associates/Bachelor degree or equivalent education/experience.
• Valid driver's license and auto insurance where required.

Responsibilities

• Manage Office Personnel: oversee office managers to ensure performance and alignment with standards.
• Liaison with Home Base: primary contact for payroll notes, shift verification, and updates.
• Client Management: handle escalations, conduct check-up calls, and quality visits.
• State Required Supervisory Visits: ensure compliance with state standards.
• Shared On-call Duties: participate in after-hours on-call rotation.
• Backup for Client Assessments: assist the Operations Director when unavailable.

Skills

Leadership

Sales targets

Autonomy

Tech-savvy

Entrepreneurial mindset

Recruitment

Interpersonal skills

Communication

Education

High school diploma or equivalent

Associates or Bachelor Degree

Valid driver's license

Auto insurance proof

Tools

Google Workspace

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director in Wisconsin to report to the Operating Director and lead in-office staff, overseeing scheduling, administrative, and operational functions.

You will share on-call responsibilities with other managers, support client care and staff development, and ensure adherence to state requirements while maintaining high client satisfaction.