Operations Lead - FT

At Home Group Inc.; Pooler (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

At Home Group Inc. is seeking an Operations Lead for a warehouse-format store in Pooler, GA. This full-time role reports to the Assistant Store Manager and oversees opening, closing, training, and task delegation to sustain an active selling culture and compliance.

The OL works across all operation processes, including freight handling and end cap maintenance, while prioritizing safety and ethical conduct. The role requires enthusiastic physical activity such as lifting up to 50 lbs, ability to

Qualifications

• Clear and concise communication skills (verbal and written).
• Ability to lead a team, delegate tasks, and train staff.
• Willingness to work a flexible schedule including nights and weekends.
• Strong attention to detail in processes, merchandising, and standards.
• Commitment to safety, loss prevention, and regulatory compliance.

Responsibilities

• Open and close store operations, ensure front-end readiness, and conduct housekeeping.
• Coordinate staffing with the Assistant Store Manager to support traffic and sales goals.
• Plan and assign daily/weekly tasks to meet store and department goals.
• Support inventory control, shrink reduction, and customer experience initiatives.
• Lead, coach, and train team members to improve productivity and engagement.
• Participate in freight processes and merchandise stocking including end caps.
• Adapt to business needs with other duties as assigned.
• Maintain availability for nights and weekends.

Skills

Communication

Team leadership

Flexibility

Attention to detail

Safety awareness

Education

High School Diploma/Equivalent

Job description

Job Summary

The

Job Description

Operations Lead – FT

The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL works on all operation processes, including opening, closing, training, and delegation of tasks, while always demonstrating a culture of ethical conduct, safety, and compliance. The OL’s responsibilities require enthusiasm for vigorous lifting, carrying, moving around the warehouse-format store, and stocking.

Key Roles And Responsibilities

• The OL performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security.
• The OL coordinates directly with the Assistant Store Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
• The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
• The OL supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably.
• The OL drives productivity by training, coaching, planning, monitoring, and appraising results.
• The OL leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
• The OL participates in all freight processes for incoming freight and/or transitions.
• The OL processes freight, sorts and stocks products on shelves, including down stocking and end cap maintenance, while maintaining a neat, clean, and organized store.
• All other duties assigned based on business needs.
• Open Availability (nights and weekends)

Qualifications And Competencies

• At least 18 years old.
• High School Diploma/Equivalent.
• Background Check will be completed.
• Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
• Ability to work a flexible schedule, including nights, weekends, and some holidays.
• Ability to lift a minimum of 50 lbs. and team lift 100 lbs. as well as to move merchandise around the warehouse-format store routinely.
• Ability to use hands to finger, handle, or feel objects or controls; reach with hands and arms.
• Ability to stand or walk for prolonged periods of time.
• Ability to bend, climb, and reach at times. The ability to work effectively independently and within a team.
• Strong attention to detail, e.g., standards, processes, marketing, etc.
• Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
• Creates a sense of urgency; promotes teamwork; delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
• Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a work environment that is smart & scrappy, safe, and fun.
• Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.