Operations Lead - FT

At Home Group Inc.; Broomfield (CO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) with employer match

Dental

Vision

Life

Store Discount (25%)

Medical Insurance

Flexible Spending Accounts

Paid Time Off, Holidays, VolunteerTime

Job summary

At Home Group Inc. seeks an Operations Lead to support store processes and a selling culture while upholding company standards for safety and compliance.

Responsibilities include opening/closing, staffing coordination, training, freight handling, inventory control, and ensuring a clean, organized store with strong customer experience. Must be flexible with shifts, including nights and weekends.

Qualifications

• Must be able to perform opening/closing duties and staff coordination.
• Excellent communication for team and customer interactions.
• Ability to lift 50 lbs and move merchandise safely.

Responsibilities

• Perform store opening/closing and front-end processes with accuracy.
• Coordinate staffing with the Operations Manager to meet goals.
• Plan daily/weekly workload and assign tasks to achieve sales goals.
• Support inventory control, safety, and loss prevention initiatives.
• Lead training, coaching, and performance reviews of teammates.
• Facilitate daily team huddles to reinforce customer experience.
• Handle freight processes and maintain neat, organized shelves.
• Open availability to meet business needs.

Skills

Communication

Leadership

Flexibility

Safety Compliance

Heavy Lifting

Team Training

Education

High School Diploma

Job description

Job Summary

The Operations Lead (OL) reports to the Operations Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL works on all operation processes, including opening, closing, training, and delegation of tasks, while always demonstrating a culture of ethical conduct, safety, and compliance. The OL’s responsibilities require enthusiasm for vigorous lifting, carrying, moving around the warehouse-format store, and stocking.

Key Roles And Responsibilities

• The OL performs all store opening, closing, and Front-End processes, ensuring accurate and timely execution and operational readiness, providing troubleshooting, conditioning, and housekeeping while ensuring building, assets, and team member security.
• The OL coordinates directly with the Operations Manager to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, meeting labor model standards, customer interaction standards, and business metrics.
• The OL participates in Task Management by planning/executing the daily/weekly zone workload and assigning tasks to deliver on store, department, sales goals, guest engagement, etc., and ensures all tasks are completed in an efficient and timely manner.
• The OL supports the store team in the areas of customer satisfaction, inventory control/shrink, safety, loss prevention expense control, and customer experience so the store will operate effectively and profitably.
• The OL Drives productivity by training, coaching, planning, monitoring, and appraising results.
• The OL leverages daily interactions and team huddles to communicate and teach/train topics that support the customer experience.
• The operations Lead participates in all freight processes for incoming freight and/or transitions.
• The OL processes freight, sorts and stocks products on shelves, including down stocking and end cap maintenance, while maintaining a neat, clean, and organized store.
• All other duties assigned based on business needs.
• Open Availability

Qualifications And Competencies

• At least 18 years old.
• High School Diploma/Equivalent.
• Background Check will be completed.
• Communicates clearly and concisely with excellent verbal, written, and comprehension skills.
• Ability to work a flexible schedule, including nights, weekends, and some holidays.
• Ability to lift a minimum of 50 lbs. and team lift 100 lbs. as well as to move merchandise around the warehouse-format store routinely.
• Ability to use hands to finger, handle, or feel objects or controls; reach with hands and arms.
• Ability to stand or walk for prolonged periods of time.
• Ability to bend, climb, and reach at times. The ability to work effectively independently and within a team.
• Strong attention to detail, e.g., standards, processes, marketing, etc.
• Reliable and trustworthy role model for ethical and honest behavior. Does the right thing for the team member, the customer, and the company in all situations.
• Creates a sense of urgency; promotes teamwork; delegates appropriately; motivates self and team to accomplish objectives. Timely and thorough execution.
• Ability to comprehend, train, develop, motivate, and lead in a manner that fosters a work environment that is smart & scrappy, safe, and fun.
• Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business.

Summary Of Benefits

At Home is proud to offer competitive benefits for non-temporary positions, including but not limited to:

Part-Time

• 401(k) W/ Employer Match
• Dental, Vision, Life
• 25% Store Discount (Seasonal TMs Included)

Full-Time – All Prior Benefits PLUS

• Medical Insurance
• Flexible Spending Accounts
• Paid Time Off, Holidays, and Volunteer Time