Operations Integration and Delivery, Managed Services Manager

Deloitte France; Boston (MA); On-site; USD 131,000 - 218,000; Full time

Job summary

Deloitte is seeking a seasoned Operations Integration and Delivery, Managed Services Manager within GPS to lead day-to-day delivery of a DoD-focused workstream at Hanscom Base. You’ll drive convergence across programs, translate objectives into integration plans, and monitor performance with executive reporting for compliant task orders.

The role requires 3+ years in defense programs, governance development, risk management, and strong communication.

Qualifications

• Bachelor’s degree.
• Active Department of Defense Top Secret security clearance.
• Ability to work onsite at Hanscom Base.
• 3+ years of experience supporting DoD or defense‑sector programs in program management, PMO ops, modernization, process improvement, or organizational change.
• 3+ years of experience managing workstreams with multiple stakeholders, teams, vendors, subcontractors, and interdependent milestones.
• 3+ years of experience developing governance frameworks, SOPs, execution plans, SLAs, KPIs, or program reporting.
• 3+ years of experience with risk assessment, mitigation planning, issue escalation, executive reporting, and security/compliance in government contracting.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Leading day-to-day delivery of an assigned workstream, including scope, schedule, resources, milestones, risks, quality, governance, and deliverables.
• Driving convergence across programs, teams, workflows, infrastructure, mission systems, and service-delivery activities.
• Translating mission objectives and stakeholder requirements into integration plans, SOPs, dependency maps, SLRs, and decision materials.
• Facilitating requirements, integration, risk, and stakeholder working sessions while documenting decisions, actions, owners, dependencies, and next steps.
• Monitoring contractor and subcontractor performance, recurring status reporting, performance metrics, escalations, and executive briefings for task-order execution and compliance.

Skills

Independent work

Communication skills

Attention to detail

Relationship building

Project leadership

Task prioritization

Interpersonal skills

Deadline management

Education

Bachelor’s degree

Job description

Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.Work you'll doAs an Operations Integration and Delivery, Managed Services Manager on the Government & Public Services team, you will be responsible for:* Leading day-to-day delivery of an assigned workstream, including scope, schedule, resources, milestones, risks, quality, governance, and deliverables* Driving convergence across programs, teams, workflows, infrastructure, mission systems, and service-delivery activities* Translating mission objectives and stakeholder requirements into integration plans, standard operating procedures, dependency maps, service-level requirements, and decision materials* Facilitating requirements, integration, risk, and stakeholder working sessions while documenting decisions, actions, owners, dependencies, and next steps* Monitoring contractor and subcontractor performance, recurring status reporting, performance metrics, escalations, and executive briefings to support task-order execution and compliance requirementsA successful candidate would possess these skills:* Ability to work independently and collaborate as part of a team* Effective written and verbal communication skills* Meticulous attention to detail and quality of work product* Ability to build and sustain professional relationships* Ability to lead projects or workstreams* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment* Strong interpersonal skills and professional demeanor* Ability to meet deadlines* Ability to mentor and provide clear guidance to othersThe teamDeloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.Our Enterprise Operations as a Service offering provides services to meet our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts.The Project Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.QualificationsRequired:* Bachelor’s degree* Active Department of Defense Top Secret security clearance* Ability to work onsite at Hanscom Base* 3+ years of experience supporting Department of Defense or defense-sector programs in program management, project management office operations, modernization, process improvement, or organizational change* 3+ years of experience managing workstreams with multiple stakeholders, teams, vendors, subcontractors, and interdependent milestones* 3+ years of experience developing governance frameworks, standard operating procedures, execution plans, service-level agreements, key performance indicators, or program reporting* 3+ years of experience with risk assessment, mitigation planning, issue escalation, executive reporting, and security or compliance requirements in government contracting environments* Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.Preferred:* Experience supporting enterprise infrastructure modernization, secure network environments, mission systems, command and control, or battle management capabilities* Experience supporting indefinite delivery, indefinite quantity contracts, task orders, blanket purchase agreements, or other federal contract vehicles* Experience managing service-level agreements, key performance indicators, contractor performance, service execution plans, or vendor accountability* Experience with Agile, Scrum, systems engineering, model-based systems engineering, requirements management, or test and evaluationFor individuals assigned and/or hired to work in Massachusetts, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Massachusetts and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,000 to $218,300.

Work you'll do

• Leading day-to-day delivery of an assigned workstream, including scope, schedule, resources, milestones, risks, quality, governance, and deliverables
• Driving convergence across programs, teams, workflows, infrastructure, mission systems, and service-delivery activities
• Translating mission objectives and stakeholder requirements into integration plans, standard operating procedures, dependency maps, service-level requirements, and decision materials
• Facilitating requirements, integration, risk, and stakeholder working sessions while documenting decisions, actions, owners, dependencies, and next steps
• Monitoring contractor and subcontractor performance, recurring status reporting, performance metrics, escalations, and executive briefings to support task-order execution and compliance requirements

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines

  The team

  Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

  Our Enterprise Operations as a Service offering provides services to meet our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts.

  The Project Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

  Qualifications

  Required:

  • Bachelor’s degree
  • Active Department of Defense Top Secret security clearance
  • Ability to work onsite at Hanscom Base
  • 3+ years of experience supporting Department of Defense or defense-sector programs in program management, project management office operations, modernization, process improvement, or organizational change
  • 3+ years of experience managing workstreams with multiple stakeholders, teams, vendors, subcontractors, and interdependent milestones
  • 3+ years of experience developing governance frameworks, standard operating procedures, execution plans, service-level agreements, key performance indicators, or program reporting
  • 3+ years of experience with risk assessment, mitigation planning, issue escalation, executive reporting, and security or compliance requirements in government contracting environments
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

  Preferred:

  • Experience supporting enterprise infrastructure modernization, secure network environments, mission systems, command and control, or battle management capabilities
  • Experience supporting indefinite delivery, indefinite quantity contracts, task orders, blanket purchase agreements, or other federal contract vehicles
  • Experience managing service-level agreements, key performance indicators, contractor performance, service execution plans, or vendor accountability
  • Experience with Agile, Scrum, systems engineering, model-based systems engineering, requirements management, or test and evaluation

  For individuals assigned and/or hired to work in Massachusetts, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Massachusetts and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,000 to $218,300.

  You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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