Operations Insights Analyst - Mumbai, India

BNI Global; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

BNI India is seeking an Operations & Insights Analyst to transform operational data into clear, actionable insights for leadership. You will collect, validate, analyze, and report on member metrics across regions, build recurring dashboards, and present findings to drive proactive decision-making.

Responsibilities include creating daily, weekly, and monthly reports, identifying trends, and partnering with cross-functional teams to improve data quality and reporting tools.

Qualifications

• Business-level English proficiency.
• Bachelor's degree in Commerce.
• 1–3 years in MIS, business analysis, or finance analysis.
• Excel proficiency with data manipulation, data analysis, and reporting.
• Ability to interpret data and present findings.
• Communication and collaboration with senior leaders and stakeholders.
• Data quality discipline and data cleanup, restructuring, and reconciliation.

Responsibilities

• Turn operational data into actionable insights and reports.
• Generate daily, weekly, and monthly reports on key metrics.
• Create and manage dashboards for timely visibility.
• Support leaders with trend analysis and benchmarking.
• Validate data from regions and reconcile data for reporting.
• Collaborate with operations and regional stakeholders to gather requirements.
• Improve reporting processes for accuracy and timeliness.
• Translate analysis into clear presentations for decision-making.
• Apply digital and AI-enabled tools to improve validation and efficiency.

Skills

Business-level English

Analytical Thinking

Communication

Data quality discipline

Education

Bachelor's degree in Commerce

Tools

Excel

Job description

Position Summary:

The Operations & Insights Analyst turns operational data into meaningful insights that help BNI India leaders understand business performance and take proactive action. The role collects, validates, analyzes, and reports data across company-owned and franchise regions, with particular focus on Member gross additions, churn, retention, campaign results, and other operational measures. This position creates and manages recurring reports and dashboards, identifies trends and variances, and translates findings into clear, practical business insights for decision-making.

Roles and Responsibilities:

• Generate meaningful insights by analyzing operational data and translating findings into clear reports and recommendations that support proactive business action.
• Produce recurring reporting on a daily, weekly, and monthly basis based on business needs, including reporting on Member gross additions, churn, overall retention, first-year retention, campaign results, and other operational measures.
• Create and manage dashboards that provide timely visibility into performance, while recommending and implementing improvements to reporting tools and outputs.
• Support performance analysis for the National Director, Regional Managing Directors, and India Operations Team by evaluating trends, variances, benchmarks, and opportunities for improvement.
• Collect and validate data from company-owned and franchise regions, challenging missing or inconsistent information and completing the data cleanup, restructuring, and reconciliation needed to produce meaningful reports.
• Partner cross-functionally with Operations and regional stakeholders to gather business requirements, confirm reporting needs, and ensure outputs are relevant and actionable.
• Improve reporting processes to increase the timeliness, accuracy, consistency, and usefulness of business information.
• Apply business understanding to interpret data in context and convert analysis into clear presentations and decision-ready reporting.
• Use digital and AI-enabled tools responsibly to improve data validation, analysis, reporting, and workflow efficiency while applying sound judgment and protecting data quality.
• Demonstrate performance through timely and accurate deliverables, thoughtful analysis, and innovative approaches to reporting and insight generation.
• Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.

Demonstrated Competencies:

• Accountability & Integrity
• Business Acumen
• Teamwork
• Active Listening
• Adaptability
• Analytical Thinking
• Communication

Required Qualifications:

• Business-level English proficiency
• Bachelor's degree in Commerce.
• Relevant experience of one to three years in management information systems (MIS), business analysis, or finance analysis.
• Excel proficiency with strong capability in data manipulation, data analysis, and reporting.
• Business understanding sufficient to interpret data,identify what matters, and convert findings into meaningful reports and presentations.
• Communication and collaboration skills to work effectively with senior leaders, Operations teams, and regional stakeholders.
• Data quality discipline with the ability to identify missing or inconsistent information and perform data cleanup, restructuring, and reconciliation.

Preferred Qualifications:

• Industry experience in a subscription, Membership, franchise, or multi-region organization to support faster onboarding and familiarity with business requirements.

Physical Demands and Working Conditions:

(Working Conditions apply globally. The Physical Demands section is included to meet U.S. regulatory expectations and may not apply to individuals located outside the United States.)

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

This is a full-time position. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Learn more at BNI.com

An equal opportunity employer.