Operations & Incident Lead — Remote

Civic Solutions Group; Maple Grove (MN); Remote; USD 51,000 - 72,000; Full time

Benefits offered by this job

Remote-first flexibility

Parental leave

Stipend for tools and courses

Job summary

Civic Solutions Group in Maple Grove, MN, is hiring a Chef role with room to grow. The position requires 1+ years of general expertise to own projects, collaborate with a sharp team, and earn $51,000 - $72,000.

The role offers remote-first flexibility and a stipend for the tools and courses you need, plus parental leave. We move fast on important tasks and value thoughtful judgment to avoid rushing people.

Qualifications

• Experience resolving general incidents and documenting processes.
• Ability to explain complex Property Management Systems to non-technical audiences.
• Strong written and verbal communication skills.
• Comfort translating system specifics for a broad audience.

Responsibilities

• Lead general incidents from start to resolution.
• Maintain clear, up-to-date documentation and backlogs.
• Coordinate scheduling, resources, and logistics for tasks.
• Explain Property Management Systems to non-technical users.
• Keep records and files organized and current.
• Work with Maple Grove vendors to maintain service standards.
• Support backlog prioritization with transparent next steps.

Skills

Conflict resolution

Clear documentation

Effective communicator

Translate PM Systems to non-technical

Tools

Property Management Systems

OpenTable

Job description

Civic Solutions Group in Maple Grove, MN, is hiring a Chef role with room to grow. The position requires 1+ years of general expertise to own projects, collaborate with a sharp team, and earn $51,000 - $72,000.

The role offers remote-first flexibility and a stipend for the tools and courses you need, plus parental leave. We move fast on important tasks and value thoughtful judgment to avoid rushing people.